Customer Engagement Executive (1 year contract)

Responsibilities JOB DESCRIPTION - Support the Customer Engagement team in the implementation, coordination and tracking of regulatory initiatives. - Assist in the operationalisation of new complaints‑handling frameworks, procedures and processes. - Handle customer complaints relating to all insurance products (Life, Health, General, Group), staff and representatives’ conduct and Income’s services. - Perform operational and administrative duties such as managing the central mailbox, assigning cases, maintaining trackers and documentation, and taking minutes during internal meetings and etc. - Undertake projects, assignments or ad‑hoc tasks as delegated by the Senior Manager or CE managers. Requirements - Prior experience in complaints management, customer operations, and regulatory support would be preferred. - Strong written and verbal communication skills with the ability to handle customer interactions professionally and empathetically. - Ability to work independently while maintaining accuracy and service quality.

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