ServiceNow Application Developer

Back We are seeking an experienced Tech Lead with a focus on Customer Service Management (CSM) on the ServiceNow platform. The ideal candidate will bring a combination of technical expertise, leadership abilities, and stakeholder management experience. This role initially involves working independently, with the future opportunity to build and lead a team as the scope of work expands. Key Responsibilities - Ownership of ServiceNow Implementations: Lead and take ownership of CSM implementations on the ServiceNow platform, ensuring successful outcomes. - Stakeholder Collaboration: Work closely with business stakeholders to understand requirements, propose technical solutions, and drive project success. - Hands-On Leadership: In the initial stages, deliver solutions independently while leading by example. - Team Building: As the scope of work grows, recruit, build, and lead a team of skilled professionals to ensure successful project execution. - Technical Guidance: Provide mentorship and oversight to your team, offering guidance on best practices, ServiceNow configurations, and solutions implementation. - Quality Assurance: Ensure high-quality delivery of ServiceNow projects, adhering to organizational standards and best practices. - Communication: Facilitate effective communication between technical teams, stakeholders, and leadership to ensure alignment on project goals, timelines, and resources. Key Requirements - Experience: 8+ years of overall professional experience, with significant expertise in ServiceNow, particularly in CSM modules. - Tech Lead Experience: Proven track record as a Tech Lead, capable of managing both teams and projects effectively. - Stakeholder Management: Strong ability to engage and collaborate with business leaders, driving decision-making and ensuring alignment with technical solutions. - ServiceNow Expertise: Hands-on experience with configuring and implementing ServiceNow solutions, specifically in CSM modules. - Independent Work: Ability to work autonomously and take ownership of complex tasks in a dynamic and fast-paced environment. - Problem-Solving: Exceptional problem-solving skills with a proactive, solution-oriented mindset. Preferred Qualifications - Certifications: Certifications in ServiceNow CSM are highly preferred. - Team Building Experience: Prior experience in building and scaling technical teams is a plus. - ServiceNow Best Practices: Strong understanding of ServiceNow best practices, architecture, and design principles. Additional Information - Job Type: Permanent Full Time - Work Profile: Hybrid (Work from Office/ Remote) - Years of Experience: 8+ Years - Location: Bangalore What We Offer - Competitive salaries and comprehensive health benefits - Flexible work hours and remote work options. - Professional development and training opportunities. - A supportive and inclusive work environment.