Job Description
About Company Blitz enables Quick Commerce and Same-Day Delivery for eCommerce brands to provide the best on-time delivery experiences to their customers. Blitz aims to simplify scalability & unlock the growth of new-age eCommerce brands by making Same-Day delivery more convenient, reliable & affordable. Same-Day Delivery helps brands with converting their browsers into buyers, serving as a competitive advantage and reducing working capital challenges. Blitz currently engages with enterprise brands with category focus into Fashion, Beauty & Personal Care and Healthcare; helping them with 30% - 40% increase in their website conversions & increasing retention by 2x by providing best in class experience. Key Responsibilities - Design & build a 60–120 minute delivery network in the region, including last-mile delivery stations, dark stores/micro-fulfillment centers, and delivery teams. - Lead & coach Team Leaders and Operations Executives to deliver the highest level of customer satisfaction with On-Time Delivery as the north star metric. - Use strong business judgment to communicate team goals, drive execution, and manage a fast-paced, high-volume quick commerce operation. - Achieve operational excellence by setting up scalable processes and driving continuous improvements. - Implement roster planning schedules & monitoring systems to ensure real-time fulfillment of customer orders within 60–120 mins. - Identify and eliminate operational inefficiencies, ensuring rapid order turnaround and seamless customer experience. - Understand & fulfill client requirements related to quick commerce logistics operations. - Manage cash handling for COD orders and ensure timely reconciliation with the finance team; continuously improve payments-related processes. - Success will be measured by ability to scale quick commerce delivery while improving operational efficiency and customer satisfaction. - Actively drive adoption of best practices across all operational functions. Basic Qualifications - Graduation degree (Math, Statistics, Engineering, Science, Business, Logistics) from an accredited university with 2 – 4 years of relevant experience in operations/logistics. - Excellent written and verbal communication skills (remote & face-to-face). - Strong metric-driven mindset with ability to dive deep into data. - Knowledge of HR policies, employment law, and handling people processes. - Proven coaching and leadership skills with experience in building & mentoring high-performance teams. Preferred Qualifications - Strong attention to detail with excellent written and oral communication. - Ability to manage multiple priorities in a dynamic, fast-paced environment. - Decisive, confident, and capable of influencing stakeholders. - Prior experience in quick commerce, last-mile logistics, or hyperlocal delivery operations is a plus.