Job Description
About the Role: We're looking for a skilled and service-oriented L1 EUC Engineer to join our EUC team and provide support for end-user computing environments. In this role, you will be responsible for ensuring smooth day-to-day IT operations by supporting end-user devices, resolving technical issues, and enhancing the overall user experience across a hybrid environment of macOS, Windows, and mobile platforms. What is the scope & responsibility of the Role? - Support Apna's IT Operations - Address user tickets related to hardware, software, and networking issues - Ensure timely patching, software installations, and updates on end-user devices - Conduct remote troubleshooting and resolve technical issues - Set up and configure laptops, desktops, and mobile devices for new joiners - Build software packages and manage Mac, Windows, and iOS/Android devices through MDM - Coordinate with L2/L3 teams for escalations and follow-ups - Comply with all company policies and procedures Skills/Strength of an Ideal Candidate - 2-3 years of relevant Service desk experience - Familiarity with Windows and macOS operating systems - Basic understanding of Google Workspace, Slack, Microsoft 365, and Jira - Exposure to MDM tools like Jamf, Intune, or Kandji (a plus) - Good troubleshooting skills for laptops, mobile devices, and basic network issues - Knowledge of AV/VC systems and peripherals - Strong customer service mindset and willingness to learn - Ability to work in a fast-paced, collaborative environment - Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role - Working knowledge of IT tools (Slack, Jira, G-Suite, O365 etc) - Troubleshoot client software and basic network connectivity problems - Ability to perform remote troubleshooting and provide clear instructions - AV/VC deployment experience (Polycom, Zoom/BlueJeans) - Responsible for managing assets, inventory details, regular update of all assets tractions and sharing MIS reports on a regular basis Good Communication Skills
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