Customer Success Executive ( US Shift )

Company: Codeyoung Job Title: Customer Success Executive Experience: 1–3 Years Location: Work From Office (Bangalore) Working Days: 6 Days a Week (Fixed Week Off) Shift: Night Shift (US Time Zone) About Codeyoung Codeyoung is a leading EdTech company dedicated to empowering students with future-ready skills through engaging and personalized learning experiences. We are committed to delivering exceptional customer experiences and helping every learner achieve their full potential. Role Overview We are looking for a proactive and customer-focused Customer Success Executive to build strong relationships with parents and students, ensure a seamless learning experience, and drive customer satisfaction and retention. Key Responsibilities - Act as the primary point of contact for assigned customers. - Build and maintain strong relationships with parents and students. - Ensure a smooth onboarding experience for new customers. - Resolve customer concerns promptly and effectively. - Coordinate with internal teams to ensure timely issue resolution. - Monitor customer engagement and identify opportunities to improve the overall experience. - Conduct regular follow-ups to ensure customer satisfaction. - Encourage course continuation and renewals by delivering excellent service. - Maintain accurate customer records and interactions in the CRM. - Meet customer satisfaction, retention, and service quality targets. Required Skills - Excellent verbal and written communication skills. - Strong problem-solving and interpersonal skills. - Customer-centric approach with a positive attitude. - Ability to handle multiple customer interactions efficiently. - Basic knowledge of CRM tools is preferred. - Comfortable working in night shifts and a fast-paced environment. Eligibility - Bachelor's degree in any discipline. - 1–3 years of experience in Customer Success, Customer Support, Client Servicing, or a similar customer-facing role. - Experience in the EdTech industry is an added advantage.

• Customer Success Manager

  BiteSpeed · Bengaluru, Karnataka, India

• Associate - Customer Success (Merchant Escalations - B2B)

  CashPayments · Bengaluru, Karnataka, India

• Senior Customer Success Manager

  BiteSpeed · Bengaluru, Karnataka, India

• Customer Success Specialist

  BiteSpeed · Bengaluru, Karnataka, India

• Senior Manager Customer Success

  Capillary Technologies · Bengaluru, Karnataka, India

• Customer Success Manager

  Clari5 - A Perfios Company · Mumbai, Maharashtra, India