Head Housekeeping Trainer

Fulfillment & Quality - Dubai, UAE - Justlife Every spotless home our customers walk into starts with a professional who was trained to take pride in their craft. At Justlife, we’ve built a network of 6K+ service professionals across 10+ cities in the GCC — and we promise them something rare in this industry: a better life and a real career. You’ll lead the training that makes both true. This is a systems role, not a supervisor role. You’ll own the housekeeping training and quality standard across thousands of professionals — designing how they learn, coaching in the field, and using data to lift the experience customers actually feel. Your north-star outcome is our category NPS: every professional you develop is a reason a customer’s home feels cared for, and rates us higher for it. You’ll love this role if you… - Are happiest in the field, hands-on with the people you’re developing — not behind a desk - Are obsessed with craft, standards, and getting the details right, every time - Get energy from developing people who are often overlooked, and watching them level up - Think in systems — you’d rather fix the training program than fix the same mistake twice - Believe great training shows up in the customer experience, and you want to be measured on it What you’ll own - Drive category NPS and customer experience by raising the quality and consistency of how our housekeeping professionals are trained - Lead and develop a team of 8–10 Housekeeping Trainers — clear goals, real coaching, tracked performance - Design and continuously improve training across housekeeping skills, customer service, hygiene, and safety - Run quality checks and on-site coaching so standards hold across every professional - Turn training data and customer feedback into measurable improvements in service quality and NPS - Standardize how training is delivered, documented, and reported across the network - Partner with Quality, Operations, Customer Experience, and Business Development to close skill gaps What tells us you’re the one - You’ve measurably improved a training or service-quality outcome across hundreds of people or more - You can connect a training change to a customer-satisfaction result, and explain the causal chain - 5+ years in housekeeping / hospitality training or a related leadership role — results matter to us more than years - Strong coaching and communication in English; Hindi, Nepali, or Tagalog is a real advantage — it’s how you’ll connect with our professionals - You read data, find the gap, and act on it - Calm and organized in a fast-paced, high-growth environment Why Justlife - Scale and impact: your work touches thousands of professionals and millions of customer sessions - Real growth: fast career development, mentorship, and internal opportunities as we expand across the GCC - A fair, objective performance system — and recognition through our JustHeroes reward program - Start-up spirit, plus perks: a birthday day off (JustHoliday), free Justlife credits, referral bonuses, and team experiences Join the tribe and let’s become #everydaybetter, together. Powered by JazzHR fPh0w5DKrk