Technician

Job Summary The role of the Technician is to Test, troubleshoot and repair All Home Appliances like Air Conditioning & refrigeration, electrical, electromechanical components, parts, and other Products like Small Home Appliances ROLES & RESPONSIBILITIES - Apply theory and related knowledge to test, repair, and install Air Conditioning & refrigeration, electrical, and Electromechanical components, parts, and Products in the service center and at the customer's location. - Do the service works on time according to the exact specifications of the Product by using the product Service manual Job Description - Order required spare parts from the spare parts section to repair products. - Document spare parts used in repair documents and in the company system. - Test the functionality of newly repaired or installed units to evaluate system performance under actual operating conditions. - Obtain customer confirmation on product performance after repair, especially for home service. - Report to the Service Supervisor or Chief Technician whenever any service-interrupting event occurs. - Submit collected service payments from customers to the service center on the same day or the next day (for home service). - Visit customers’ homes to provide service and repair their products. - Turnaround time (TAT) for indoor job orders: 3 working days; for outdoor job cards: 5 working days. - Minimum of 7 home visits per day, with at least 4 repaired units daily. - Minimum of 18 SDA units to be repaired daily inside the service center. - Minimum of 7 AV units to be repaired daily inside the service center. - Minimum of 8 Hoover VC and MW units to be repaired daily inside the service center. Qualifications: - Diploma or Technical Certification in Electrical Engineering or a related field. - 2–5 years of proven experience in electrical maintenance. - Hands-on experience in repairing AV (Audio-Visual) and SDA (Small Domestic Appliances). - Strong knowledge of electrical systems, diagnostics, and troubleshooting techniques. - Ability to read and interpret technical manuals, schematics, and drawings. - Good communication and interpersonal skills. - A valid driver’s license is an advantage.

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