Associate - Resident Resources

Help AG is looking for a talented and enthusiastic Associate - Resident Resources who will be part of the Talent Acquisition and People, Performance & Culture team, supporting the deployment and management of contractual resources assigned to customers' IT security functions. The role will oversee the end-to-end resourcing lifecycle, including requirement gathering, recruitment, onboarding, contract and commercial administration, and offboarding or reintegration. Responsibilities - Manage the end-to-end resident resource lifecycle, including sourcing, onboarding, leave management, timesheets, and offboarding. - Advertise vacancies on company career portals and job platforms such as LinkedIn and Naukri. - Coordinate with recruitment agencies for candidate sourcing and shortlisting. - Facilitate CV screening, interview coordination, and selection with customers. - Support onboarding activities, including security clearances, documentation, visa processing, and employee relocation. - Coordinate travel, accommodation, orientation, IT asset allocation, and customer-site deployment for new resources. - Process customer onboarding requirements, including security clearances and SAP applications (Ariba & Fieldglass). - Maintain accurate employee records, including personal, contractual, compensation, and performance details. - Administer resource contracts, Statements of Work (SOWs), and Change Requests (CRs). - Track and collect timesheets for customer-deployed resources. - Provide day-to-day operational support and coordination for resident resources. Qualifications & Skills - Degree in Human Resource/ Business Administration / Information Systems / Computer Engineering or relevant industry experience - Customer and Team-focused attitude - Active listener, with strong interpersonal skills with the ability to collaborate well with others. - Knowledge and understanding of the UAE Labor Laws, Immigration, MOHRE and CICPA requirements, procedures, and limitations. - Expert skills in the use of productivity tools such as Office 365, ITSM, HRMS Systems, etc. - Knowledge and understanding of the PMI Project Management Framework would be good to have. - Significant experience of stakeholder and communication management - People-management & conflict-management - Excellent organizational skills, ability to influence and manage customer expectations. - Excellent communication, presentation, and reporting skills - Flexible work approach should be willing to work extra hours based on the job requirements. Benefits - Health insurance with one of the leading global providers for medical insurance. - Career progression and growth through challenging projects and work. - Employee engagement and wellness campaigns activities throughout the year. - Excellent learning and development opportunities. - Annual flights tickets. - Inclusive and diverse working environment. - Flexible/Hybrid working environment. - Open door policy. About Us Help AG present in the Middle East since 2004, was strategically acquired by e& (formerly Etisalat Group) in 2020, hence creating a cybersecurity and digital transformation powerhouse in the region. Help AG has firmly established itself as the region's trusted IT security advisor by remaining vendor-agnostic, trustworthy, independent, and maintaining its focus on all aspects of cybersecurity. With best of breed technologies from industry-leading vendor partners, expertly qualified service delivery teams and a state-of-the-art consulting practice, Help AG delivers unmatched value to its customers by strengthening their cyber defenses and safeguarding their business.