Job Description
Strong experience in real estate industry along with exposure to contact center operations. - Handle inbound enquiries from various channels (calls, website, walk-ins, campaigns). - Make outbound calls to prospective customers and follow up on leads. - Qualify leads based on customer requirements, budget, and preferences. - Schedule and coordinate site visits for the sales team. - Maintain and update lead data in CRM systems. - Provide accurate project information to customers (pricing, location, amenities, etc.). - Ensure timely follow-ups to maximize conversions. - Coordinate with sales and marketing teams for lead closure support. - Address basic customer queries and escalate complex issues when required. Required Skills & Qualifications - Experience in real estate pre-sales / telesales / customer support. - Strong communication and interpersonal skills. - Good understanding of real estate projects and sales processes. - Experience working with CRM tools and lead management systems. - Ability to handle high call volumes and meet targets. - Customer-focused approach with strong follow-up skills. KPIs / Performance Metrics - Communication & persuasion skills - Lead management - Customer relationship management - Time management - Problem-solving - Number of qualified leads generated - Site visits scheduled - Lead-to-visit conversion ratio - Follow-up effectiveness - Customer satisfaction
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