IT Solution Analyst

Responsibilities - Responsible on implement, configuration of integrations between WMS and TMS, and between customer’s and DHL system. - Responsible for data extractions for Power BI usage. - Responsible for any other data analytics requirement initiated locally or within APAC, by utilizing DHL standard tools or platform. - Responsible for creating and maintaining technical documentations throughout the project lifecycle. - Ensure service requests and incidents are resolved within SLAs. - Perform study and implementation of new IT solutions to the business in a timely and quality manner. - Provide guidance on other team member on newly implemented solution. - Manage projects as assigned from time to time. - Participate in the testing, training, implementation and post-implementation support for the projects. - Investigate and resolve technical issues encounter by users. - Work with IT vendors for application maintenance and technical services. - Ad hoc duties assigned by Senior Manager. Requirements - Bachelor’s degree in Computer Studies, Information Technology or equivalent. - 3 to 5 years of experience in Integrations and digitalization project. - Experience in common B2B and B2C integration technologies (i.e. protocols and message standards, requirements and data mapping, API, visibility tools etc.). - Experience in Crystal Report, Jasper Report, SSRS or any other reporting services. - Excellent in SQL command, data analysis and database design. - Knowledge of VBA, PL/SQL and Experience in Business intelligent tool. E.g. Power BI will be added advantage. - Good understanding of Warehouse Management System (WMS) / Transport Management System (TMS) / any ERP Systems. - Good understanding of the Software Development Lifecycle (SDLC) and Project Management. - Strong analytical skills, problem-solving skills and communications skills. - Effective communication skills / interpersonal understanding. - Fluent in English (verbal and written).

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