Beauty Center Operations Manager

Location: Riyadh, Saudi Arabia Workplace: LUNIA Skin & Hair Center Job Overview We are seeking an experienced Beauty Center Operations Manager to oversee the daily operations of LUNIA Skin & Hair Center, a premium ladies’ skin and hair center in Riyadh. The ideal candidate will have a strong background in beauty, aesthetic, dermatology, or healthcare clinic operations, with proven experience in team management, customer experience, operational efficiency, and service quality.Key Responsibilities - Oversee and manage the center’s daily operations and workflow. - Lead and supervise reception, skin, hair, and support teams. - Manage staff schedules, attendance, task allocation, and performance. - Ensure a high standard of client experience and service quality. - Monitor appointments, service capacity, sales performance, and operational KPIs. - Ensure smooth coordination between specialists, technicians, reception, and support teams. - Monitor inventory, supplies, equipment, and operational requirements. - Ensure compliance with internal policies, procedures, hygiene, safety, and quality standards. - Handle client concerns and operational issues professionally. - Prepare regular operational and performance reports for management. - Support pre-opening activities, team readiness, and implementation of operational procedures. - Identify opportunities to improve operational efficiency, client experience, and overall center performance.Qualifications & Requirements - Bachelor’s degree in Business Administration, Healthcare Administration, Management, or a related field is preferred. - Minimum 3–5 years of relevant operational experience. - Experience in aesthetic clinics, dermatology clinics, medical centers, beauty centers, or similar premium service environments is highly preferred. - Previous experience in a supervisory or managerial role. - Strong leadership and team management skills. - Strong understanding of appointment-based operations and customer journey management. - Excellent communication, organization, and problem-solving skills. - Ability to manage multiple priorities in a fast-paced environment. - Good command of Arabic and English. - Proficiency in Microsoft Office and general business systems. Employment Type: Full-time