Manager - Strategic Client Partner (Microsoft Ads)

About the role This is an operational, execution-focused role supporting Central Accounts, a team that operates across regions rather than within a single market. The role primarily focuses on the Bing business, with scope to expand into other partnerships over time. Success depends on strong Search expertise, a working command of platform policy, and the ability to keep client accounts live and delivering. Roles & Responsibilities Account and Partner Management - Serve as the primary point of contact, managing day-to-day communication and ensuring booked campaigns go live on time, run smoothly, and deliver against booked revenue targets. - Develop a strong understanding of clients' business goals and performance metrics, and support the sales team to grow revenue and strengthen client relationships. - Monitor campaign performance closely, ensuring alignment with client objectives and recommending optimizations or improvement opportunities. - Coordinate with internal teams, including ad operations, sales, product, and finance, to ensure seamless campaign execution and client satisfaction. - Lead regular performance reviews, providing insights and strategic recommendations. Search Platform & Policy - Manage client activity on Bing (and other Search platforms), advising on effective setup and optimization. - Understand Bing policy and know how to whitelist accounts, keeping client accounts compliant and live. - Work quickly to unblock or reinstate suspended accounts; established relationships with Bing policy teams are a significant advantage. - Support client onboarding end to end, ensuring new accounts are set up correctly and activated smoothly. Reporting & Analytics - Prepare detailed reports on campaign performance, revenue generation, and other key metrics to keep clients informed and engaged. - Use analytics or BI tools to maintain dashboards and keep all reporting and reference materials in a centralized, well-organized location. - Communicate insights effectively, translating complex data into clear, actionable recommendations for clients. - Partner with Finance to ensure all numbers are reported accurately. What is expected of you - Search expertise: Solid hands-on Search experience is essential (Bing preferred; Google acceptable). Familiarity with additional platforms is advantageous. - Policy fluency: Understanding of Bing policy, account whitelisting, and the process for unblocking suspended accounts. Existing relationships with Bing policy teams are a strong plus. - Client-centric mindset: Passionate about delivering exceptional client service, with a strong commitment to understanding and addressing client needs. - Analytical prowess: Strong analytical skills, with the ability to interpret data, draw insights, and make data-driven decisions to optimize client outcomes. - Communication skills: Excellent verbal and written communication, with the ability to convey complex information clearly to clients and internal stakeholders. - Problem-solving ability: Adept at identifying issues and providing effective solutions to ensure client satisfaction and campaign success. - Proactivity: Takes initiative, whether spotting new opportunities or addressing potential issues before they escalate. - Team collaboration: Works closely with cross-functional teams to deliver seamless service to advertisers. - Project management: Able to take on and complete small projects that drive value for InMobi and its clients. Experience - 8-10 years of relevant experience in Account Management, Search, or platform operations. This is a mid-level, execution-focused role with senior-level ownership expectations. Preferred - Existing relationships within Bing / Microsoft Advertising policy teams. - Experience across multiple Search or advertising platforms. - Proficiency in Excel for data analysis, including VLOOKUP, pivot tables, and broader data analysis. - Bing Ads (Microsoft Advertising) certification.

• Manager, Strategic Partnerships & Client Success - Executive Education

  New York University Abu Dhabi · Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates