Payroll and Employee Relations Officer

Job Purpose The Payroll and Employee Relations Officer is responsible for supporting and managing three main services: monthly payroll, HR system(s) and employee relations activities across the university. The role serves as a key point of contact for employees and managers on HR-related matters, including HR policies and procedures, payroll, allowances, benefits and/or general inquires, In addition to HCM system administration, NOCs, employment letters, and other HR services. Main Duties and Responsibilities: - Lead the monthly payroll processing in coordination with Finance team and assure accuracy of monthly paysheets and reports. - Act as a primary point of contact for employees and managers regarding employee relations and HR-related matters. - Provide guidance on HR policies, procedures, workplace practices, and employee concerns. - Receive, discuss with management and lead processing employee grievances, complaints, workplace concerns, and conflicts as per policy. - Report any employee(s) performance, attendance, conduct, and behavioural issues to the HR Manager and recommend suitable solutions. - Maintain confidential and accurate records of employee relations cases. - Monitor recurring employee relations issues and recommend appropriate solutions. - Update and maintain accurate employee information on the HCM system. - Ensure employee records and HR data are complete, accurate, and up to date. - Support managers and employees with HCM-related queries and requests. - Generate and maintain HR reports and employee data from the HCM system regularly. - Support system updates, process improvements, and implementation of new automated HR services and functionalities where required. - Prepare and issue employment-related documents, including employment letters, salary certificates, experience letters, confirmation letters, and other HR correspondences. - Process and/or review No Objection Certificates (NOCs) for both employees and students in accordance with organizational procedures. - Respond to requests for employment verification and other official employee documentations from banks and official entities as needed. - Ensure documents are prepared accurately and within established service timelines and maintain appropriate records of documents issued to employees. - Enter new employees’ information on the HCM system accurately. - Coordinate HR activities associated with employees exit and calculations of final settlements including end-of-service and assure timely payments processing. - Assist managers with probation reviews and performance-related documentation. - Support the implementation and communication of HR policies and procedures. - Ensure HR practices and employee documentation are aligned with organizational requirements and applicable regulations. - Assist with reviewing and updating HR procedures and employee guidelines. - Support HR audits and compliance activities as required. - Support employee engagement and workplace culture initiatives. - Assist with employee surveys, feedback activities, and HR initiatives. - Identify employee concerns and escalate complex matters to the appropriate HR leadership. - Provide HR data and reports to management while ensuring confidentiality. - Track employee-related requests and ensure timely completion. - Perform other tasks and duties as assigned / needed to meet the requirements of the role and the goals of the Institute. Required Minimum Qualifications - Bachelor's degree in Human Resources, Management Information Systems, or related fields. - Professional HR qualification such as CIPD, SHRM, or equivalent is an advantage - Minimum of 2 years of experience in a similar / relevant position - Strong knowledge of HR policies, procedures, and employee relations practices. - Solid experience in HR computer systems and automated services, relevant IT background or professional certifications are a plus. - Bilingual (English and Arabic). Fluency should be at a professional level (written and oral). - Excellent communication and interpersonal skills, attention to details, and strong problem-solving skills are essential. - Advanced organizational, planning, and multi-tasking skills. APPLICATION PROCEDURE: Please email your application to careersdubai@rit.edu and include the following items in your application: · Subject line must include the source, your name and position you are applying for; (Name – Employee Relations Officer) · Cover letter detailing your technical/professional, teaching, and scholarship qualifications and achievements. · Resume or curriculum vitae · Contact information Applications review will begin immediately and continue until a candidate is selected. Only shortlisted candidates will be contacted. For more information, please visit RIT Dubai website at www.dubai.rit.edu .