Job Description
Responsibilities JOB DESCRIPTION Business Performance and Management - Handle all outbound calls / emails with professionalism - Perform video call in a consistent and professional manner to prevent identity fraudulently - Handle internal service enquiries - Resolution of complaints within guidelines - Logging of service requests, complaints and enquiries - Ensure requests or investigations are completed appropriately and emailed out to other channels/departments within SLA - Ensure superb follow-up and fulfil promises made to our customers - Reviewing of transaction and filing of escalation memo whenever necessary Service Delivery - Verification of account opening documents - Call customers to follow up on pending documents if any and explain product mechanics when necessary - Review account opening applications within Service Level - Review, maintain and check for completeness and accuracy of input data entry for account opening application and data enrichment - Handle customer’s enquiries - To continually propose and implement workflow and productivity improvements Follow up Activities - Resolution of complaints within guidelines - Highlight of operational issues - Logging of service requests, complaints and enquiries Requirements Qualifications - Diploma holder, and above Relevant Work Experience - Customer Service / Operations related experience, preferably from banking Personal Skills (Soft Competencies) - Self-motivated and strong in relationship building - Positive work attitude and high degree of initiative and drive - Excellent interpersonal and communication skills