Senior Relationship Manager - Commercial Banking

Job Description What You’ll Be Doing: Client Acquisition And Onboarding - Identify, market, and onboard new clients within the Business Banking commercial segment and HNIs, ensuring robust portfolio growth. - Ensure a seamless onboarding process for new clients, adhering to the bank’s compliance and regulatory guidelines. Cross-Selling And Product Promotion - Work closely with other units to identify and maximize cross-sell opportunities, promoting the entire range of business banking and other products. - Maintain comprehensive knowledge of Rakbank's products and services to effectively meet client needs and drive business growth. Financial Performance - Meet Financial Targets: Achieve or exceed budgeted sales and service targets, contributing to the overall financial performance of the Elite Business Banking division. - Revenue Generation: Focus on generating low-cost transactional money and other revenue streams from the portfolio. Compliance And Risk Management - Ensure all client interactions and transactions comply with the bank’s policies, Central Bank guidelines, and other regulatory requirements. - Identify, assess, and mitigate risks associated with business banking activities, maintaining a high standard of risk management. Market Feedback And Innovation - Gather and translate market feedback into product development, formulating innovative customer offerings to stay competitive. - Continuously seek ways to improve service delivery and client satisfaction. Portfolio Management - Manage and grow a portfolio of Business Banking, providing personalized banking solutions to meet their unique needs. - Develop and implement strategies to retain high-value clients, ensuring high levels of client satisfaction and loyalty. Client Service And Support - Handle service requirements of all clients under the team, ensuring client expectations are met through effective coordination with service and back-office teams. - Resolve SAS and Correspondent Bank queries in a timely manner, adhering to department turnaround times (TAT). What We’re Looking For - Bachelor’s Degree or equivalent for Expats and Higher Degree Diploma or equivalent qualifications for Nationals (MBA preferred). - At least 5 years of experience in Branch Banking, Operations, Relationship Management, or Customer Service, preferably in a similar role - In-depth understanding of the target market and its requirements, enabling effective acquisition and maintenance of quality, profitable relationships. - Strong working knowledge of banking products and services, with proven skills in HNWI Relationship Management.

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