IT Infrastructure, End User & Industrial Systems Support Specialist

Role Overview We are seeking a versatile IT Infrastructure & Industrial Systems Support Specialist to bridge the gap between enterprise IT environments and plant floor operations. In this role, you will be responsible for end-to-end technical support across desktop computing, industrial network infrastructure, and shop-floor automation systems. You will serve as a key technical liaison for our process manufacturing ecosystem supporting desktop users while maintaining real-time integration between industrial plant systems, laboratory testing systems, and SAP Business One, specifically leveraging BCMIX (batch control/mixing) and LABMIX (laboratory/quality assurance) add-ons. Key Responsibilities 1. Enterprise Desktop & End-User Support - Provide 1st Level support for Windows workstations, peripherals, and enterprise applications across office and remote users. - Administer endpoint management systems for automated software deployment, patch management, and Group Policy (GPO) enforcement. - Manage identity services, access control, and authentication via Active Directory (AD) - Support specialized workplace peripherals, including PCs, tablets, phones, scanners, printers, industrial scales, and serial communication interfaces & devices 2. Industrial IT & Shop-Floor Integration Support Support, deploy, and maintain ruggedized industrial PCs, HMIs, touch-screen terminals, and batch-control workstations across the plant floor. - Maintain operational uptime and real-time data flows between shop-floor batch dosing systems (BCMIX), quality testing instruments (LABMIX), and SAP Business One - Troubleshoot data interfaces, online & offline backups, integration framework queues, and server connections linking physical plant machinery to enterprise applications. - Ensure operational continuity of laboratory instrumentation feeding quality control metrics into LABMIX. 3. Network Infrastructure & Security - Diagnose and resolve complex network connectivity issues across LAN, industrial Wi-Fi, VPN, and VLAN-segmented plant environments. - Support enterprise and industrial managed networking equipment (e.g., Access Points, switches, firewalls, and routers) within the corporate Network Model. - Troubleshoot end-to-end network protocols (TCP/IP, DNS, DHCP) as well as industrial protocols (Modbus TCP, Ether Net/IP, PROFINET, OPC UA). - Enforce cybersecurity best practices, network isolation/DMZ rules, endpoint threat protection, and disaster recovery image backups for plant-critical workstations. Required Qualifications & Skills - Experience: 5+ years of combined experience in IT system administration/desktop support alongside exposure to manufacturing, industrial OT, or plant environments. - ERP & Industry Add-Ons: Hands-on experience supporting SAP Business One clients and process industry add-ons like BCMIX (batch mixing/recipe management) and LABMIX (laboratory information & QC). - Network Infrastructure: Solid understanding of TCP/IP, VLAN segmentation, NAT, VPN tunnels, and diagnosing connectivity via packet capture/network tools (Wireshark, ping, traceroute, nslookup). - OS & Directory Services: Deep proficiency in Windows 10/11, Windows Server and Active Directory, GPO - Industrial Readiness: Ability and willingness to operate safely in plant floor environments (adhering to PPE guidelines, managing physical safety, and minimizing production downtime). Preferred Qualifications - Bachelors in IT / Computer Sciences - Certifications such as CompTIA Network+, CCNA / CCNA Industrial will be plus - Experience with industrial protocols (Modbus TCP, EtherNet/IP, OPC UA) and SCADA/PLC interfacing. - Familiarity with industrial cybersecurity standards (IEC 62443, NIST SP 800-82). - UAE Driving license is mandatory.