Operations Manager- Futures

About Us Longbridge is a new-generation, AI-driven online brokerage on a mission to make investing smarter, simpler, and more accessible for everyone. Headquartered in Singapore, we are redefining the investment journey by connecting the stages of “Discovery → Learning → Trading.” With our proprietary AI assistant, Longbridge AI, and a cloud-native infrastructure, we provide retail investors with institutional-grade insights and a seamless global trading network. At Longbridge, you won’t just be working for a brokerage; you’ll be building the future of financial infrastructure. Responsibilities: SETTLEMENT & TRANSACTION PROCESSING • Multi-market settlement : Direct and supervise the daily processing of settlement (equities, options, CFD, unit trusts, MMF, IPO, and structured products), corporate actions, share/stock transfers, and client cash deposits, withdrawals, and conversions across SG, HK, and US markets, ensuring same-day cut-offs and regulatory timelines are consistently met. TEAM LEADERSHIP • Team management : Manage a team of Operations Executives across settlement, corporate actions, transfer, and cash operations; allocate workload, build cross-training and backup coverage, and eliminate single points of failure in time-critical functions such as same-day settlement and corporate-action deadlines during earnings season. CONTROLS, PROCEDURES & COMPLIANCE • Control manuals & SOPs : Own and maintain the Operations Control Manuals and Standard Operating Procedures across all functions, ensuring maker-checker controls, escalation matrices, and risk-control measures stay current and aligned with regulatory requirements (SFA 2001, SFR(LCB)); maintain system configurations including market calendars, fee schedules, and processing thresholds. • AML/CFT monitoring : Ensure AML/CFT monitoring is embedded in cash operations workflows, including transaction threshold monitoring and timely escalation of suspicious activity to Compliance, while maintaining segregation between transaction processing and monitoring sign-off. RECONCILIATION & REPORTING • Reconciliation & reporting : Oversee daily custody/position reconciliation and daily/monthly regulatory and management reporting; ensure unresolved breaks and exceptions are escalated per the escalation matrix and evidenced for audit. PRODUCT SUPPORT & QUALITY CONTROL • Product transition : Partner with the Head of Operations to convert newly tested products and procedures into business-as-usual operations, including team training and live SOP updates. • Quality control : Provide quality-control, ensuring externally performed work remains within the firm's risk and control framework. ESCALATION & STAKEHOLDER MANAGEMENT • Escalation point : Act as the point of escalation for complex client complaints, B2B counterparty issues, and exceptions unresolved at the executive level, escalating further to the Head of Operations where required. Requirements: - Bachelor's degree in Finance, Business, Accounting, or a related field. - Relevant CMFAS certifications (e.g., Modules 1A, 6, 6A) for a Singapore capital markets services licence holder. - 5–8+ years of experience in securities operations/back-office functions within a brokerage, custodian, or capital markets services entity, including at least 2–3 years in a supervisory or team-lead capacity. - Experience supporting new product launches (e.g., CFD, futures, exchange direct clearing membership) is a strong plus - Strong working knowledge of the Securities and Futures Act 2001 and its subsidiary regulations, particularly customer money and asset segregation requirements. - Hands-on experience with back-office/settlement systems and multi-market settlement cycles (SG, HK, US). - Demonstrated experience designing and enforcing maker-checker controls, exception handling, and escalation frameworks in a regulated environment - Meticulous attention to detail combined with the ability to lead a small team under time pressure, particularly around same-day settlement cut-offs and corporate-action deadlines.

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