Patient Admin Executive

Role Overview Provides patient administration, reception, registration, insurance, and claims-support services in a hospital setting. Works with front-desk, billing, clinical, and head-office insurance teams. Patient Administration - Greet patients, direct them to departments, and provide routine hospital information. - Register new patients and enter or update patient information in the system. - Answer calls, check emails, and respond to queries in a timely manner. - Maintain accurate patient and insurance records. Insurance and Billing - Verify insurance coverage and eligibility and maintain records of policies, benefits, and limits. - Monitor pending approvals, prepare claim documentation, and resolve discrepancies. - Explain coverage and co-payments and handle claims, approval, and reimbursement queries. - Assist with insurance-related billing issues and coordinate escalations with the head-office insurance team. - Guide staff on ICD and CDT coding to help prevent claim rejections. Quality and Compliance - Follow hospital policies, infection-control requirements, patient-safety procedures, and JCI-related regulations. - Maintain confidentiality, data accuracy, and compliance with privacy requirements. - Handle complaints fairly and professionally and participate in quality assurance activities. - Maintain a safe and clean reception area and follow assigned shift schedules. Qualifications - College diploma in any discipline or a related field.

• Title Patient Admin Coordinator

  Mediclinic Middle East · Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates

• Title Patient Admin Coordinator

  Mediclinic Middle East · Dubai, Dubai, United Arab Emirates