CRM & Clienteling Manager

Position Title: CRM and Clientelling Manager Employment Type: Full Time Salary: depending on experience and qualifications Job Location: Dubai, UAE About the Client: A Dubai-based enterprise, with a continuously growing portfolio of various industries including luxury fashion, couture accessories, and lifestyle brands. Job Description: - Audit, extract, and clean customer data from POS across all stores; build and maintain a single unified client database - Design and run RFM segmentation (VIP, repeat, lapsed, one-time tourist) and produce monthly insights for management: top-client revenue concentration, reactivation opportunities, brand cross-shopping - Build and run clienteling programs via WhatsApp Business and email: post-purchase follow-up, new-arrival outreach, lapsed-client reactivation, VIP event invitation. - Ensure all data capture and outreach comply with UAE PDPL requirements, including consent and opt-out management; select and implement a low-cost CRM/clienteling tool suitable for the business scale, manage it end-to-end, and track ROI through repeat rate, reactivation revenue, and average spend by segment. Qualifications: - 5–8 years of experience in retail CRM or clienteling, including at least 3 years in luxury/premium fashion or jewelry; GCC experience strongly preferred. - Proven hands-on experience managing CRM/clienteling activities end-to-end, including POS data extraction and cleaning, customer segmentation, campaign execution, and store-level implementation. - Advanced Excel skills required, with SQL or equivalent experience working with raw POS data strongly preferred; comfortable working independently in a build-from-scratch environment. - Working knowledge of WhatsApp Business and CRM platforms such as Zoho, HubSpot, Salesforce, or clienteling apps, with practical familiarity with UAE PDPL/data-privacy compliance. How to Apply: Send your CV in word format to: MEDIAJOBS2020 AT GMAIL DOT COM and use “CRM & Clientelling Manager” as email subject