Job Description
Title: REMOTE - Senior Mac Administrator Key Responsibilities: - Design, implement, and maintain the macOS management platform in Jamf Pro, including computers, policies, configuration profiles, smart groups, extension attributes, and lifecycle workflows from enrollment through retirement. - Architect and operate iOS/iPhone management in Microsoft Intune, including enrollment, compliance, app deployment, configuration profiles, and Apple Business Manager / Automated Device Enrollment integration. - Partner on the shared Intune tenant for Apple platform identity, compliance, and enrollment overlap with the broader endpoint management program. - Own engineering escalations from L1/L2 helpdesk and desktop support: diagnose root cause, deliver durable fixes, and document patterns so repeat issues resolve at lower tiers. - Support developer and engineering Mac environments, including Xcode, local dev tooling, and custom packages — collaborating with packaging teams on PKG deployment, scripting, CodeSign, and PPPC/TCC requirements without owning the packaging queue. - Develop and maintain macOS and iOS standards: security baselines, compliance rules, OS update strategy, FileVault, privilege management, and application deployment models. - Build and maintain automation (scripts, API integrations, Jamf extension attributes, repeatable workflows) to reduce manual operations and improve fleet consistency. - Lead troubleshooting for complex issues: enrollment failures, profile conflicts, app install failures, OS upgrade blockers, MDM communication, and compliance drift. - Define and maintain runbooks, architecture documentation, and standard operating procedures for Mac and iOS platform operations. - Evaluate Apple OS releases, Jamf/Intune feature updates, and industry best practices; pilot changes and drive phased production rollout. - Provide technical guidance to platform engineers and peer teams; participate in limited on-call rotation for critical Mac/iOS platform outages. Knowledge and Skills/Technology Used: - Expert-level Jamf Pro administration: policies, profiles, scoped deployments, inventory, reporting, and API-driven automation. - Strong Microsoft Intune experience for Apple mobile devices (iOS/iPhone) and shared tenant work (enrollment, compliance, app management, ABM integration). - Deep macOS knowledge: ADE/DEP enrollment, package deployment, PPPC/TCC, system extensions, logging, and troubleshooting beyond GUI-level fixes. - Solid iOS MDM concepts: supervised vs unsupervised, ABM app delivery, compliance policies, and escalation-level troubleshooting. - Experience supporting developer Macs and engineering tooling (Xcode, dev/AI packages, non-standard install workflows). - Proficiency with shell scripting (bash/zsh) and automation; PowerShell a plus where Intune workflows intersect with broader endpoint standards. - Working knowledge of Entra ID (Azure AD), Apple Business Manager, PKI/certificate deployment, and enterprise identity on Apple devices. - Strong analytical and problem-solving skills; comfortable owning ambiguous, high-impact escalations. - Excellent communication and collaboration skills. - Ability to work independently and as part of a team. Typical Education and Experience: - Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience. - 5+ years managing macOS at enterprise scale; 3+ years hands-on Jamf Pro in a senior capacity. - Demonstrated experience managing iOS devices via Intune in a corporate environment. - Experience supporting escalations from a tiered support model (L1/L2 to platform engineering). - Jamf certification (300/400) and/or Apple IT certification preferred. Requirements: - Proven ability to design and operate Mac and iOS management platforms — not only execute tickets. - Expert Jamf Pro and strong Intune-for-Apple-mobile skills. - Track record of resolving complex, non-routine endpoint issues and preventing recurrence. - Ability to work independently and as part of a team. - Willingness to learn and adapt to new technologies and industry best practices.