Post-Sales Associate (Remote, Full-Time)

About the Role: We’re looking for a proactive, customer-focused Post-Sales Associate to join our fully remote team. In this position, you’ll act as the primary client liaison following the sale, ensuring a smooth onboarding journey while actively contributing to internal business development efforts. Key Responsibilities: - Client Onboarding & Support: Manage registrations for banking, fintech, and payment gateway platforms; complete all necessary forms, applications, and supporting documentation. - Issue Resolution: Serve as the first point of contact for client concerns, swiftly addressing product- and service-related issues to uphold high satisfaction levels. - Account Management: Keep detailed, up-to-date records of client communications and feedback; proactively solicit positive testimonials from onboarded clients. - Compliance & Operations: Adhere to strict confidentiality protocols for all client data and participate in team projects and assignments as needed. Qualifications: - At least 3 years of experience in post-sales support, preferably within financial services or a banking service center environment. - Proven ability to prioritize and juggle multiple responsibilities effectively in a remote work setting. - Strong written and verbal English communication skills at a professional level. - Advanced proficiency in Microsoft Office Suite (Excel, Word, PowerPoint). - High attention to detail and excellent problem-solving abilities. - Familiarity with compliance procedures and bank account onboarding is a plus. Please send your resume to hr@asiabc.com.hk, along with your expected salary.