Retail Director, Hong Kong & Macau

MISSION Implement the Retail strategy for Hong Kong and Macau in order to ensure long-term strategic and financial objectives are achieved. Responsible for managing the day-to-day activity of the Retail network, ensuring that the monthly, quarterly and yearly sales objectives are reached. Managing the qualitative development of our Prince’s Building Flagship boutique, with a renewed focus on Haute Joaillerie and Haute Horlogerie sales, service excellence and reduction of discounts throughout our Retail network. Act as a Brand ambassador when representing the Brand at meetings, events, charity dinners and other work-related functions. MAIN RESPONSIBILITIES Retail Strategy: - Oversee all aspects of the Retail activity for Chopard in Hong Kong and Macau. - Implement the strategy in accordance with corporate objectives. - Control and reduce the discounts, beyond the Regional matrix and in line with our Global standards. - Coordinate Retail activities with Brand HQ and local internal departments (e.g. Marketing, Customer Service, Store Decoration & Development, Finance, Merchandising Planning, Logistics, HR, etc.) in order to synergize the needs of all departments in achieving the common corporate objectives. - Elevate the client experience in each boutique via coaching and training of the staff to further differentiate from competitors and WS doors. Operations: - In charge of setting up the yearly Retail marketing plan and CRM strategy in co-ordination with the Marketing Department. - In charge of its implementation with the objective of building the client database and developing sales opportunities for all client segments. - Define and communicate needs of Retail Department in terms of product (merchandising), training and financial support. Business Development: - Responsible for growing the Retail business (more specifically the high-end segment including Haute Joaillerie and Haute Horlogerie) by developing the Prince’s Building Flagship, reinforcing relationships with existing VIPs and establishing new business networks. - Ensure constant market intelligence, including competitors’ marketing initiatives such as VIP events, pricing strategy, special product merchandising and key retail staff of the industry; maintain extensive knowledge of responsible market conditions for management review. - Strategically seek and develop new business partners to expand business channels, including Business Providers. Boutique Teams Management: - With the support of the Retail Manager, oversee Boutique Managers in Hong Kong and Macau. - Define and communicate missions and objectives of all Retail team members, clearly establishing priorities and in line with the yearly KPIs. - Ensure that Boutique staff are familiar with new products, best practices, advertising campaigns, corporate policies, local and global brand initiatives. - Facilitate exchange of information with other departments to present Marketing, PR, Finance and Training plans to Retail teams. Team Development: - Responsible for promoting the professional growth of all Retail team members. - Build a team of “rising stars” who have long-term potential with the brand and focused on the Regional High Jewellery development. - Identify and grow at least one Haute Joailerie and one Haute Horlogerie specialist in each boutique. - Collaborate with HR Department to identify success profiles and talent planning in order to define career paths and promote advancement. - Work with HR Department to implement a yearly training program in line with the development needs. - Work closely with the Management and HR to make sure the variable compensation scheme is in line with the company’s objectives, and competitive within the industry. REQUIREMENTS - Degree holder in Retail Management, Business or related disciplines - GIA holder is preferable - Minimum 10 years’ management experience in luxury retail business, preferably with experience in handling High Jewellery Sales to VIP clients - Sound Knowledge in High Watch / Jewellery will be key to the success of the mission - Strategic thinker, able to set long-term development goals for Retail business - Strong drive, an entrepreneur and a good team builder Interested parties please send your full resume with salary expectation to hr@chopard.hk. Welcome to visit our website to learn more about us! www.chopard.com. All information provided will be treated in strict confidential and used solely for recruitment purposes.

• Regional Online Retail Director

  Van Cleef & Arpels · Hong Kong SAR