Senior Officer - Trade Customer Services (Emirati Talent)

Key Responsibilities: - To ensure thorough checking of all the customer transactions received for processing. - To check if documents are missing and require clarifications for any modality within the transaction documents. - To provide High level of customer service delivery. - To be able to do Joint calls with business for Trade customers and understand their issues. - To prepare Call Report and required action Plan as concurred. - To provide Proactive Management with business and TPC for implementation for the action required. - Close Coordination with customers and bonding with TPC for premium service delivery. - Obtain feedback from the customer for trade and business for further improvement - To prepare / manage the required MIS reports for effective monitoring. - Ensure delivery and accuracy of transactions processed, receipt of reports and reporting’s made as per agreed Service Level Agreements. - To ensure complete filing of records at all times for easy retrieval from the archives. - To ensure business confidentiality of products and processes - All the above accountabilities includes but not limited to any additional/new tasks or responsibilities assigned by the line Manager. Work Experience: - Minimum 3-4years banking experience. Education: - Minimum Bachelor's Degree