Job Description
Job Purpose The Senior Bartender is responsible for preparing and serving beverages while delivering a friendly, efficient, and memorable guest experience. The role requires strong beverage knowledge, attention to detail, responsible service, accurate billing, stock control, and the ability to work effectively in a fast-paced sports and entertainment environment. Key Responsibilities Beverage Preparation and Guest Service - Welcome guests warmly and provide friendly, professional service. - Prepare and serve alcoholic and non-alcoholic beverages according to approved recipes and presentation standards. - Prepare cocktails, mocktails, spirits, wines, beers, soft drinks, juices, and hot beverages. - Provide guests with information about beverages, ingredients, promotions, and available options. - Recommend suitable beverages based on guest preferences. - Take accurate orders and enter them into the POS system. - Ensure all beverages are served promptly and presented correctly. - Engage with guests and contribute to an energetic and enjoyable atmosphere. - Respond professionally to guest requests, concerns, and complaints. - Coordinate with Bay Hosts, servers, kitchen staff, and supervisors to ensure smooth service. - Support corporate events, tournaments, celebrations, and group bookings. Responsible Beverage Service - Follow all applicable legal requirements and company policies relating to alcohol service. - Verify guest identification when required. - Monitor alcohol consumption and avoid serving guests who appear intoxicated. - Immediately report any concerns relating to guest behaviour or responsible alcohol service to the supervisor. - Maintain professional conduct and ensure all guests are treated respectfully. Bar Operations - Set up the bar before service and ensure it is fully stocked. - Maintain sufficient levels of beverages, garnishes, glassware, ice, napkins, straws, and other supplies. - Ensure the bar counter, preparation areas, storage areas, refrigerators, and equipment remain clean and organised. - Follow standard recipes, portion-control requirements, and approved serving measurements. - Monitor beverage quality and check product expiry dates. - Complete opening and closing duties according to operational checklists. - Ensure glassware is cleaned, polished, and stored correctly. - Report damaged equipment, stock shortages, spillages, and maintenance issues. - Support other bar and F&B team members during busy periods. Billing and Cash Handling - Process guest bills and payments accurately through the POS system. - Handle cash, card payments, discounts, and promotional offers according to established procedures. - Ensure all sales are correctly recorded. - Maintain accountability for the assigned cash float where applicable. - Report billing errors or payment discrepancies immediately. - Support end-of-shift reconciliation when required. Stock and Inventory Control - Assist with receiving, checking, and storing beverage deliveries. - Maintain accurate stock records and assist with regular inventory counts. - Monitor stock levels and communicate replenishment requirements. - Follow the first-in, first-out stock-rotation system. - Minimise wastage by following correct pouring and portion-control standards. - Record breakages, spillages, complimentary items, and wastage accurately. - Support management in controlling beverage costs and preventing stock loss. Hygiene and Safety - Follow all food safety, hygiene, health, and safety requirements. - Maintain excellent personal grooming and uniform standards. - Clean and sanitise bar equipment, utensils, counters, and preparation areas regularly. - Store beverages, ingredients, and equipment safely. - Follow procedures relating to broken glass, spillages, sharp tools, and cleaning chemicals. - Immediately report accidents, hazards, or unsafe conditions. - Follow all emergency and incident-reporting procedures. Qualifications and Experience - High school diploma or equivalent. - Previous experience as a Bartender in a restaurant, hotel, entertainment venue, sports facility, lounge, or busy bar environment is preferred. - Knowledge of cocktails, mocktails, spirits, wines, beers, and beverage preparation. - Experience using POS systems and processing guest payments. - Knowledge of responsible beverage-service practices. - Good spoken English; additional languages would be an advantage. - Relevant bartending or beverage-service certification would be beneficial. Key Skills and Competencies - Strong beverage preparation and presentation skills. - Excellent customer-service and communication skills. - Friendly, confident, and energetic personality. - Ability to work quickly and accurately during busy periods. - Good knowledge of beverage recipes and serving standards. - Strong attention to cleanliness, detail, and presentation. - Basic numerical, billing, and cash-handling skills. - Ability to manage multiple orders simultaneously. - Good teamwork and coordination skills. - Responsible and professional approach to alcohol service. - Ability to handle guest concerns calmly and professionally. - Willingness to learn new menus, promotions, and beverage trends. Working Conditions - Ability to stand and move for extended periods. - Ability to lift and carry beverage supplies, cartons, glassware, and bar equipment safely. - Willingness to work rotational shifts, evenings, weekends, and public holidays. - Availability to support events, tournaments, and peak operating periods. - Must maintain the required uniform, grooming, hygiene, and safety standards.
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