Last Mile Optimization Sr. Specialist

Operational Efficiency: - Improve operational cost through high fleet utilization and reduced waste. - Conduct testing to optimize shift structures, scheduling models, and operational strategies. Fleet Capacity Planning: - Evaluate fleet capacity against order volumes and provide recommendations to scale or reallocate resources effectively. - Identify capacity gaps and support planning initiatives to ensure delivery reliability. Simulation and Forecasting: - Build simulation models in coordination with HS Logistics and Global Teams to predict the impact of potential changes in the Last Mile operations. - Translate simulations into actionable strategies for real-world implementation. Delivery Optimization: - Analyze delivery patterns, rider behavior, and route performance to identify inefficiencies. - Design optimized delivery zones and dispatch logic to reduce delivery time and improve rider performance Cross-Functional Collaboration: - Work closely with regional teams, operations, and the Control Tower to align optimization initiatives with field realities. - Support cross-functional initiatives that improve operational KPIs. Data Analysis & Reporting: - Utilize data tools (e.g., Excel, SQL, Power BI) to generate actionable reports and dashboards. - Present insights clearly and support strategic decision-making with evidence-based recommendations. Quality & Compliance Support: - Ensure optimization initiatives meet internal quality and compliance standards. - Support resilience planning through contingency simulations and scenario testing. Continuous Improvement: - Follow all relevant policies, procedures, and processes for the daily work to be carried out in a controlled and consistent manner. - Contribute to the identification of opportunities for continuous improvement of processes and practices to enhance effectiveness. - Uphold a high-performance working environment and promote HS’s Values Knowledge and Experience: - 2–4 years of experience working with TMS or logistics tech platform. - Strong understanding of last mile delivery workflows - Experience in tech support, user training, or digital transformation preferred - Skilled in Excel, dashboarding tools, and system admin functions - Problem-solving mindset and excellent communication skills Education and Certifications: - Bachelor’s degree in Logistics, Computer Science, IT, or related field.