Senior System Support Analyst

Back Job Responsibilities - Application monitoring and support: - Manage traffic diversion during deployments - Validation of code deployment success - Post deployment health monitoring and reporting - Production patching and monitoring activities for in scope applications (Liveliness Probe, DataGrid, SOSS, POD restarts) - Monitor and action the alert using Bell Monitoring Tools (Dynatrace, BAM, Grafana) - Monitor of DB server to verify through daily sanity check - Verify Table Space / Disk Space status and warn if it’s reaching capacity. - Verify Memory and Processor usage and warn if it’s reaching capacity. - Production Monitoring: - Diagnosing and tracking Incidents and problems with Severity Critical (P1) and High (P2) through to Resolution - Providing the required Production Logs or access to Production Logs to analyze the incidents. - Provide the Root Cause Analysis for all Critical Incidents. - Repairing data and associated work caused by invalid data where validation code does not exist or where a -documented Incident caused by a transaction results in failures. - Providing workarounds for Critical and High Incidents - Updating relevant system, configuration or process documentation. - Document and promptly notify Bell of any emergency changes required. - Participate in AMS Operations Governance meetings (assumed to be bi-weekly) - Responding to Application-related questions, performing data extraction as required - Handling ad-hoc requests from end users for information, queries, or reports. - Providing holiday support coverage - Performing peak period monitoring and reporting for specific critical applications - Perform daily health checks for Critical applications. Required Skills - Docker/Kubernetes - DB Administration - CI/CD pipelines tools - Scripting - Log analysis, Monitoring tools (Grafana, Dynatrace) What We Offer - Competitive salaries and comprehensive health benefits. - Flexible work hours and remote work options. - Professional development and training opportunities. - A supportive and inclusive work environment.

• System Support Analyst Lead

  BCE Global Tech · Bengaluru, Karnataka, India