Director of Hospitality

Company not disclosed

United Arab Emirates
Salary not specified
Posted
Part-time
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Job Description

Role Description The Director of Hospitality is a part-time, remote role responsible for overseeing the guest experience and overall hospitality standards at L'Olivo. Each day, this role collaborates with on-site leadership to define service expectations, refine guest interaction protocols, and support training materials that elevate customer satisfaction. The Director of Hospitality monitors feedback channels, designs hospitality initiatives, and partners with operations to ensure service, presentation, and atmosphere are aligned with the brand’s reputation. The role also includes coordinating remote planning for special events, optimizing service workflows, and contributing to sales and loyalty-building efforts through enhanced guest engagement. Qualifications - Food Service and hospitality operations skills, with the ability to guide standards for product quality and guest experience. - Customer Service and Sales skills to foster relationships, handle feedback, and support revenue and loyalty growth. - Budgeting skills to plan and oversee hospitality-related expenses and initiatives efficiently. - Event Management skills to coordinate and support special events, promotions, and catering experiences. - Strong communication and collaboration skills, especially in remote settings, with the ability to work across teams and locations. - Experience in restaurant, hotel, or food & beverage environments in a supervisory or leadership capacity is highly beneficial. - Proficiency with basic digital tools for scheduling, reporting, and communication; familiarity with customer feedback systems is a plus. - Ability to work part-time with flexibility to align with peak operational and event planning needs.

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