Support Operations Coordinator

Company not disclosed

Dubai, United Arab Emirates
Salary not specified
Posted
Full-time
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Job Description

About the Role We are seeking a detail-driven and systems-oriented Support Operations Coordinator to strengthen the operational backbone of our support function. This is not a frontline support role. Instead, you will work behind the scenes to optimize workflows, monitor systems, and enhance operational efficiency—ensuring a seamless experience for both customers and support teams. If you thrive on structure, analytics, and continuous improvement, this role offers the opportunity to directly impact how a high-performing support organization operates. Key Responsibilities: System Monitoring & Operational Oversight - Monitor backend systems in line with established SOPs to ensure optimal performance - Identify anomalies, escalate issues, and maintain operational continuity - Deliver accurate and timely daily operational reports Process Optimization & SOP Management - Design, document, and continuously improve Standard Operating Procedures (SOPs) - Streamline workflows to reduce friction for internal teams and enhance customer experience - Drive efficiency initiatives across support operations Tool & Workflow Management - Ensure effective utilization of internal tools and systems - Identify gaps in tooling and recommend improvements for better throughput and accuracy - Support testing and implementation of new tools or system enhancements Reporting & Data Analysis - Analyze operational data to identify trends, inefficiencies, and opportunities for improvement - Maintain dashboards, documentation, and reports for leadership visibility - Provide actionable insights to support data-driven decision-making Cross-functional & Adhoc Support - Collaborate closely with management and cross-functional teams - Support ad hoc initiatives such as process audits, documentation, testing, and system monitoring - Operate independently or within teams to deliver high-quality outcomes under tight timelines Qualifications & Requirements: Experience - Minimum 2+ years in Customer Support, Operations, or similar roles - Experience in process optimization or backend operations is highly preferred Technical Skills - Strong proficiency in Google Workspace (Sheets, Docs, Slides) - Experience with support tools, dashboards, or analytics platforms is a plus Core Competencies - Exceptional attention to detail and structured thinking - Strong analytical mindset with the ability to interpret data and identify patterns - Excellent written and verbal communication skills (English required; Arabic is a plus) - Ability to manage repetitive or detail-heavy tasks without loss of focus or quality - Highly adaptable in fast-paced, evolving environments

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