Job Description
Role Summary We are seeking an experienced and strategic Head of Finance & Accounting (F&A) Practice to lead and expand our global F&A services. This senior leadership role is responsible for end-to-end service delivery, client relationship management, P&L ownership, people development, and digital transformation across the F&A portfolio. The ideal candidate will have deep domain expertise in Procure to Pay (P2P), Accounts Payable (AP), Accounts Receivable (AR), Record to Report (R2R) and Order to Cash (O2C) processes, with a strong focus on performance, profitability, and innovation. Key Responsibilities: Service Delivery & Operations - Lead and ensure flawless delivery of F&A services across clients, meeting all contractual SLAs - and KPIs. - Oversee and drive excellence in key processes: a. Procure to Pay (P2P) – requisitioning, procurement, vendor onboarding, invoice handling, payments b. Accounts Payable (AP) – invoice processing, exception handling, vendor management c. Accounts Receivable (AR) – billing, collections, dispute resolution, cash application d. Record to Report (R2R) – journal entries, reconciliations, month-end close, financial reporting. e. Order to Cash (O2C) – order entry, credit checks, invoicing, collections, dispute resolution - Leverage shared services and global delivery centers to drive efficiency and scalability. - Drive automation and digitization to enhance process throughput, accuracy, and turnaround - times. Client Relationship & Growth • Act as the strategic partner and advisor to clients, ensuring high satisfaction and trust. • Own and improve the Net Promoter Score (NPS) across the F&A client base. • Partner with business development, pre-sales, and solutioning teams to support pursuits and grow accounts through upselling and cross-selling. P&L and Business Management • Full ownership of P&L for the F&A practice, ensuring revenue growth, cost control, and margin improvement. • Identify levers for operational cost optimization and process re-engineering. • Align delivery performance with strategic business goals and market expectations. People Leadership • Manage a large, global team of F&A professionals. • Drive strategies for hiring, onboarding, retention, performance management, and succession planning. • Champion continuous learning, capability building, and upskilling/reskilling to future-proof talent. Transformation & Innovation • Lead business transformation initiatives using Lean Six Sigma, automation, RPA, AI, and analytics. • Establish Centers of Excellence (CoEs) and best practices for each F&A process tower. • Foster a culture of innovation, accountability, and value creation. Collaboration & Governance • Work closely with cross-functional teams – HR, Legal, Compliance, IT, Finance – to ensure holistic governance and execution. • Maintain rigorous compliance, audit-readiness, and risk management standards. Key Requirements • 15–20 years of extensive experience in F&A Outsourcing/Shared Services, with 5+ years in a leadership role. • Proven expertise in: 1. Procure to Pay (P2P) and Accounts Payable (AP) 2. Accounts Receivable (AR) and Order to Cash (O2C) 3. Record to Report (R2R) and financial reporting • Hands-on experience in driving global operations, client relationships, P&L management, and business transformation. • Strong understanding of ERP platforms (SAP, Oracle, Workday), workflow tools, and automation frameworks. • Exceptional stakeholder management, communication, and leadership skills. • Demonstrated success in delivering value-added services and operational excellence. Preferred Qualifications • CA / CPA / MBA (Finance) / ICWA • Certifications in Lean Six Sigma, PMP, or digital transformation (preferred) Why Join Us? • Opportunity to shape the strategic direction of a leading organization. • Work in a dynamic and fast-paced environment. • Competitive compensation package and benefits. • A collaborative and innovative corporate culture