Job Description
Saudi Infra Operations Manager | Riyadh, Saudi Arabia Lead and manage 24x7 operations for Webex infrastructure across Saudi Arabia, ensuring high availability, resilience, and operational excellence for data centre environments. Key Responsibilities - Lead and develop the Saudi Operations team, ensuring effective monitoring, incident response, on-call support, and operational readiness. - Own availability, reliability, and performance of regional network, data centre, and AWS cloud infrastructure. - Drive incident management, root cause analysis, problem resolution, and service restoration activities. - Ensure safe execution of infrastructure, network, and cloud changes with proper risk assessment and rollback planning. - Partner with global engineering, SRE, security, facilities, vendors, and service owners to improve operational resilience. Required Skills & Experience - 7+ years of experience in infrastructure, network, cloud, data centre, or SRE operations. - 2+ years leading technical teams in a 24x7 production environment. - Strong expertise in networking (BGP, DNS, routing, switching, firewalls, WAN). - Experience with AWS cloud services, monitoring, incident management, and operational reporting. Preferred - Experience with Webex, collaboration, or real-time communication platforms. - Kubernetes, automation, Infrastructure as Code (IaC), and SRE practices. - AWS, Cisco, ITIL, or related certifications. Location: Saudi Arabia (Riyadh/Jeddah) Work Environment: Fast-paced operational leadership role supporting critical customer-facing infrastructure.
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