EUC Support Engineer/Freelancing
Company not disclosed
Job Description
Job Title: IT Support Specialist – Freelance Location: Singapore Work Mode: On-Site Working Date: Every Monday Job Overview: We are looking for a reliable and flexible IT Support Specialist to provide on-site technical assistance when full-time engineers are unavailable Key Responsibilities: - Provide on-site IT support for desktops, laptops, and peripheral devices. - Install, configure, and maintain hardware and software as per organizational standards. - Perform IMAC (Install, Move, Add, Change) activities for IT assets. - Handle hardware and software troubleshooting, including break-fix support. - Coordinate with OEM/vendors for hardware repairs, replacements, and escalations. - Manage and maintain IT inventory, including asset tracking and documentation. - Perform system imaging for laptops and desktops. - Support printer setup, troubleshooting, and network printer installations. - Assist in conference room setup, AV support, and meeting room technologies. - Provide VIP/end-user support with high-touch service. - Support Office 365-related issues and general user account troubleshooting. - Install and troubleshoot compliance/security software. - Provide support for Mac devices alongside Windows systems. - Ensure adherence to defined Service Level Agreements (SLAs). - Document incidents, resolutions, and maintain knowledge base articles. - Support after-hours activities, events, and recurring meetings when required. Required Skills & Qualifications: - Strong knowledge of desktop/laptop troubleshooting and configuration. - Hands-on experience with hardware support and peripheral devices. - Basic networking knowledge including DHCP, DNS, and LAN connectivity. - Experience in printer/network printer setup and troubleshooting. - Familiarity with Office 365 support. - Good communication and interpersonal skills. - Ability to work independently in a dynamic environment. - Experience in inventory management and vendor coordination