Solutions Architect

About My Client - A leading enterprise technology company driving digital transformation across the Middle East. - The organization specializes in IT Operations, Service Management, AIOps, and AI-powered Enterprise Solutions, supporting large-scale government and enterprise customers with mission-critical digital infrastructure. Key Responsibilities Lead End-to-End Solution Ownership - Drive the full solution lifecycle, covering presales, architecture design, solution delivery, and customer handover. - Act as the trusted technical advisor for enterprise and government customers. Architect Enterprise ITSM, ITOM & AI Solutions - Design scalable and secure solutions across IT Service Management (ITSM), IT Operations Management (ITOM), AIOps, Observability, and AI Platforms. - Build architectures for cloud, on-premise, hybrid, and sovereign environments. Engage Senior Stakeholders Own POCs, Bids & Technical Proposals Ensure Successful Delivery Key Requirements ✅ Strong ITSM / ITOM Expertise - 8+ years of Solution Architecture experience. - Deep hands-on knowledge of enterprise ITSM, ITOM, Monitoring, Observability, or AIOps platforms. ✅ AI & Modern Technology Exposure - Experience integrating AI, Automation, Generative AI, LLMs, or AIOps capabilities into enterprise environments. - Familiarity with modern cloud platforms and enterprise infrastructure. ✅ Enterprise Architecture & Integration - Proven expertise designing enterprise solutions involving: - APIs & Integrations - Service-Oriented Architecture (SOA) - Hybrid Cloud Environments - High Availability & Scalability ✅ Customer-Facing Leadership - Strong consulting and presentation skills. - Comfortable engaging with both technical teams and C-level executives. ✅ Industry Experience - Experience working with large enterprise, government, telecom, financial services, or regulated-sector customers is highly preferred.

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