Cargo - Associate Cargo Sin Sales Support (1-year contract)

Job Description The successful candidate will be part of Singapore Sales (Cargo) team in Cargo Division. He/she will be involved in preparation of contracts, filing of rates in iCargo system and ensure correct billing for ULD shipments and other shipments with exceptions. Key Responsibilities - Ensure billings in iCargo system are prompt and accurate - Investigate and resolve validation failures in iCargo so that Airway Bill (AWB) master records can be created and progress to billing. - Amend key fields and correct other validation errors for shipments. - Handle pre-billing queries, including rate compute exceptions, rate mismatches, and rate audit issues. - Ensure timely and accurate filing of spot rates for ad hoc shipments. - Investigate rating disputes; compile documentary evidence and raise CCA (Cargo Correction Advice) requests for refunds as appropriate. - Send out class rates to all agents and monitor acknowledgment receipt. - Prepare and issue non agent specific AWB requests for charter flights. - To support agent AWB request if iCargo could not release AWB for agent restock. - Handle booking requests promptly and able to offer solutions and alternatives. Requirements - Diploma holder - Knowledge in accounting preferred - Comfortable working with numbers - Experience in air cargo industry, with Sales & Accounts servicing experience will be beneficial - Possess good communication and interpersonal skills - Good negotiation and analytical skills - Customer-focused and service-oriented We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified.

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