Job Description
About The Role We are looking for an ownership-driven Lead – Program Manager to manage and grow program-level revenue through strong execution, partner management, and program performance. This role extends beyond traditional account management — it involves owning program performance, driving B2B partnerships, ensuring successful program delivery, and identifying opportunities for revenue expansion. The ideal candidate is structured, revenue-focused, and capable of managing both relationships and program outcomes while working closely with Sales, Academics, and Operations teams. Key Responsibilities - Program Ownership & Relationship Management - Act as the primary owner for assigned learning programs and associated partner accounts - Build and manage strong relationships with institutional partners, schools, and stakeholders - Ensure smooth onboarding and ongoing engagement of partners and program participants - Proactively address concerns and coordinate resolutions across internal teams - Revenue & Program Growth - Drive revenue targets for learning programs through enrollments, renewals, and partnerships - Identify opportunities for upselling, cross-selling, and program expansion - Track program performance and ensure achievement of revenue goals - Support initiatives to improve program adoption and market reach - B2B Partnership Management - Identify and onboard new B2B partners (schools, institutions, organisations) - Manage end-to-end partner lifecycle including onboarding, engagement, and retention - Coordinate with partners to ensure successful program delivery and satisfaction - Contribute to building long-term, sustainable partnership pipelines - Program Delivery & Experience - Maintain CRM hygiene and ensure accurate account-level data tracking. - Monitor key metrics such as retention rate, churn, renewal conversion, and account health. - Share periodic insights with the Revenue team for strategic improvements. - Revenue Tracking & Collections - Track program-level revenue, collections, and payment cycles - Ensure timely follow-ups with partners for invoicing and payments - Maintain accurate records of revenue performance and partner accounts - Data Tracking & Reporting - Maintain CRM hygiene and track program and partner-level data - Monitor key metrics such as enrollments, retention, revenue, and partner performance - Share periodic insights with leadership to support decision-making - Cross-Functional Collaboration - Work closely with Sales, Marketing, Academics, and Operations teams - Support go-to-market efforts for program launches and campaigns - Ensure alignment across teams for smooth execution and partner satisfaction Qualifications - Education & Experience: - Bachelor’s degree in Business, Marketing, or related field. - Experience in EdTech, Education, or B2B service industries is preferred. - 5–8 years of experience in Account Management, Program Management, Partnerships, or Customer Success - Skills & Competencies: - Strong relationship management and stakeholder handling skills - Comfort with revenue targets and performance metrics - Ability to manage multiple programs/partners simultaneously - Proficiency in CRM tools and reporting - Structured and execution-focused approach