Senior Specialist - Distribution

The Senior Specialist - Distribution is responsible for the day-to-day operational management of Qiddiya DMO's distribution channels, including OTA account management, GDS configuration, trade partner platform support, and channel performance reporting. This execution-focused role ensures that all of Qiddiya's bookable products are accurately listed, competitively priced, and performing optimally across all active distribution touchpoints. The incumbent works closely with the Senior Manager - Distribution and interfaces with OTA platform contacts, technology vendors, and internal teams to maintain a high-functioning, revenue-generating distribution network. Requirements - OTA Account Operations & Optimisation - Manage the daily operations of Qiddiya's OTA accounts across all active platforms (Booking.com, Expedia, Almosafer, Booking.sa, etc.) — including content updates, rate loading, availability management, and promotional activations - Monitor OTA content quality scores, review ratings, and listing rankings, implementing optimisation actions to maintain top-tier platform positioning - Coordinate OTA promotional campaigns with the Senior Manager and Marketing team, including flash sales, early-bird promotions, and platform-exclusive offers - Manage OTA extranet access, user permissions, and reporting configurations for all active platforms - Serve as the primary operational point of contact for OTA platform representatives on day-to-day issues - GDS Configuration & Channel Management - Manage Qiddiya's GDS content, rate loading, and availability across Amadeus, Sabre, and Galileo platforms — ensuring accurate, bookable inventory is maintained at all times - Configure and maintain the Channel Management System (CMS), ensuring seamless two-way connectivity between Qiddiya's Central Reservation System (CRS) and all active distribution channels - Monitor and resolve channel connectivity issues, rate parity violations, and inventory discrepancies in a timely manner - Support the onboarding of new GDS channels and technology integrations as directed by the Senior Manager - Ensure GDS booking agent codes, commission rates, and special corporate rates are correctly configured and maintained - Trade Partner Portal & B2B Platform Support - Manage the day-to-day operations of the Qiddiya Trade Partner Portal — including user access management, content updates, booking tool configuration, and partner query resolution - Onboard new trade partners onto the portal, providing setup guidance, training, and ongoing technical support - Monitor portal usage metrics and booking activity, flagging underperforming partners or technical issues to the Senior Manager - Coordinate portal content updates with Marketing to ensure all partner-facing materials (rate sheets, product descriptions, promotional offers) are current and accurate - Gather partner feedback on portal usability and work with the Technology team to implement improvements - Pricing, Rate Parity & Inventory Management - Load and manage contracted rates, promotional rates, and dynamic pricing parameters across all distribution channels in coordination with the Senior Manager - Conduct daily rate parity checks across OTA and direct channels, identifying and resolving any discrepancies immediately - Monitor booking pace, cancellation patterns, and demand indicators, providing data-driven inputs to support pricing decisions - Manage allotment releases, blackout dates, and special event inventory configurations across all channels - Maintain an accurate rate and inventory audit log, ensuring all changes are documented and traceable - Reporting & Performance Monitoring - Produce daily and weekly channel performance reports covering booking volumes, revenue by channel, OTA rankings, rate parity status, and conversion rates - Maintain and update the distribution performance dashboard, ensuring accurate, real-time data is available to the Senior Manager and Senior Director - Conduct monthly channel performance analysis identifying trends, anomalies, and optimisation opportunities across all active distribution channels - Support the Senior Manager in preparing commercial reporting for monthly operations reviews and Quarterly Business Reviews - Track and report on competitor pricing and distribution positioning, providing market intelligence to inform Qiddiya's distribution strategy Qualifications Experience Requirements - Minimum 5-7 years of experience in distribution management, channel management, or revenue operations within a hotel group, OTA, destination, or travel technology company - Hands-on operational experience managing OTA extranets (Booking.com, Expedia) and GDS platforms (Amadeus, Sabre, Galileo) - Experience working with Channel Management Systems (CMS) and Central Reservation Systems (CRS) - Strong background in rate management, inventory management, and distribution reporting - GCC / Middle East distribution experience is preferred Core Competencies & Skills - Deep technical knowledge of OTA extranet platforms and GDS configuration - Proficiency with Channel Management Systems (SiteMinder, Cloudbeds, or similar) - Strong data and reporting skills — proficiency in Excel, Power BI, or equivalent BI tools - High attention to detail, particularly in rate loading, inventory management, and data accuracy - Strong problem-solving and troubleshooting skills for distribution system issues - Good communication skills in English; Arabic language proficiency is advantageous

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