Business Support Analyst

What This Job Involves - Principal support to the Hong Kong and ANZ Cluster Head on business operation matters/ deliverables between JLL and Line of Business (LOB). Provide support and guidance to the Property Management team. Support to enforce initiatives and operational efficiency and the workplace experience. - Observe up-to-date HLP headcount plan, analyze trends to cluster head for strategic planning. - Observe/ Analyse space utilization to cluster head for strategic planning - Maintain good occupancy record. - Manage/ validate system approval on the GL, Concur, Ariba, Rents payments, Tririga, EMS, PASSPORT, Contingent workers, TPO, RCSA process, etc. - Keep up-to-date Crisis Management Plan, inventory, training, latest policies - Maintain good client relationship. Be proactive in providing professional and trusted advise to LOBs on country matters - Maintain a good organization of department records/ centralized storage to prepare for audit at any times. Major Responsibilities Strategy support/ analysis - Observe changes in HLP headcount plan, analyze trends, implications to the portfolio in order for GRE to react timely to real estate changes. - Assist in obtaining business requirements, stacking plan analysis/ presentation, support real estate strategy and presentation Operations Management - Provide support to the Cluster Head on dealing with user inquiries/ Operational matters/ follow ups. ‘One stop service for LOBs’. - Lead/ support new regional/ global initiatives and roll out. - Work closely with various internal functional groups; finance, design and construction, risk and control, real estate consultants, lines of business, etc., as appropriate in ensuring reports, matrices are updated in a timely basis. - Manage system in ensuring Contingent workers, CWOC, PASSPORT, EMS, Ariba, Concur payments, rents variance, GL substantiation are validated on a timely manner. Maintain JPM TPO/ TPI process per compliance requirements. - Maintain accurate occupancy record, allocation by LOBs. - Observe utilization of various spaces including TP, building occupancy, choice seat patterns that will help GRE to continue plan/ manage the right type of facilities in the work place. Support W@JPMC that will further optimize work place efficiency. - Support on GRE budget/ forecast/ spend analysis/ saving initiatives - Liaise with the landlord on day to day operational issues - Keep appropriate records/correspondence relating to the lease, original leases, landlord, statutory authorities and other important third parties; BCP, call tree tests, internal approvals, commitments, etc. for audit proof - Risk management through the self-assessment process, resiliency planning and testing. Transaction Management - Support and ensure that all leases are managed and renewed in a timely manner - Support Transaction/ lease negotiations process partnering with GRE Transaction team, Landlord, Legal (internal/ external) , etc. Design and Construction - Manage the coordination of churn/ small projects between LOBs and Property Management. Report on a weekly basis any issues. - Liaise with landlords, vendors and our own support team on project issues. Work with Design and Construction and Property Management team. Assist in obtaining business requirements. - Keep appropriate records relating to the contracts and important correspondence with the landlord, vendors, statutory authorities and other third parties; - Keep updated record of all internal approvals, business requirements. Interested? An ideal candidate would need to have the following qualifications Required Desired experience and technical skills Ideal Experience - University Graduate - Knowledge in one or more of the discipline of Real Estate, Architecture, Property Management, Engineering, Surveying or any other building related subjects. - Have a strong customer and service delivery focus. Able to manage user expectations in regards to service delivery. - Ability to think laterally and creatively when analyzing and solving problems. - Excellent planning and organizational skills to prioritize work and meet deadlines. - Good understanding of financials. Strong analytic ability - Sound computer skills. Expertise in all Microsoft Applications - Effective interpersonal, communication and collaborative skills. Proactive.

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