Call Center Agent

Job Description To complete customer service tasks that ensure customers have the information and assistance they need and maintain the company’s positive reputation. Responsibilities - Handle inbound and outbound calls. - Identify the needs of customers, provide accurate solutions, and give satisfactory answers to their queries, concerns, and complaints as soon as possible. - Call URC customers and potential customers whenever needed to inform them about the company’s new products, services, policies, ... etc. - De-escalate situations involving dissatisfied customers, offering patient assistance and support. - Document all customer interactions and tickets in the (CRM) system - Regularly reviewing and updating the customers information in the (CRM) system. - Collaborate with the call center supervisor and the other call center agents to improve the customer service. - Ensure to follow the customers service script provided by the company. - Maintain strong customer relationships. Requirements: - High School or secretarial certification - Strong English and Arabic language skills (written and spoken) - 1 Year of experience as a Call Center Agents - Previous experience using CRM system.