GUEST SERVICE ASSOCIATE - HOUSEKEEPING

Job role. To maximize guest satisfaction by providing neat and clean guest rooms in accordance with the standards of Kuruba safari Lodge - Job description - Insures guest satisfaction by cleaning guest rooms daily according to operational policies and standards. - Removes soiled bed and bath linens and replaces with clean linens as required - Removes accumulated trash and debris from room as required - Cleans bathroom, Dusts all surfaces, Vacuums room as required - Replenishes promotional materials, literature and room amenities - Reports maintenance requests and replacement orders - Turns in articles left in rooms to Housekeeping office for "Lost and Found" handling - Leaves all customer belongings in stay over rooms unless they have been discarded in the trash - Maximizes job efficiency and neat, orderly appearance by maintaining supply kit and cleaning kit - Stocks supply cart correctly Replaces cleaner bag daily - Ensures quality and quantity of the contents of the linen closet by organizing and cleaning it - Checks stock daily - Notifies Housekeeping Manager immediately if any stock shortages exist Pulls any damaged - Ensures safety and maximum security - Reports all "Do Not Disturb" or bolted door rooms to Housekeeping department at the specified time - Adheres to resort policies and procedures - Attends work on time as scheduled - Follows resort grooming and dress standards - Minimizes safety hazards by following all safety rules and procedures - Abilities & skills: Should be diplomatic, calm, detail oriented, safety minded, team player, honest and trustworthy. Should be flexible to work in shifts.

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