Job Description
Job Description Key Accountabilities - Explain features / benefits to do comparative selling, service recommendations and demonstrate products. - Ensure workstation and the store is tidy and clean and relevant information is to hand and brochures/information leaflets are properly stacked. - Achievement of sales targets. - Issue payment and receipts for sales &services, ensuring accuracy of transactions and data input. - Maintain an up-to-date knowledge of all products, propositions and company communications to accurately and fully meet the needs of the customers that you serve. - Ensure stock and cash assigned to without any discrepancies. - To ensure effective completion of customer and process related tasks including: - Document verification - Complete sales transaction - Cx technical and service Onboarding - Account changes, migration, upgrades, downgrades - Technical “usage” support in the form of “how to” - Self-care registration - Self-serve assisted support. - Pay bills, complete recharge. - Resolve billing disputes or errors. Experience Qualifications, experience, skills and competencies - Ideally retail experience or customer service role in telecom industry. - Good understanding of telecom and data products and services. Qualifications - Minimum high school certificate for UAE Nationals and diploma for Expats. Skills - Computer literacy (Word, Excel, Outlook) - Highly self-motivated and able to act on own abilities. - Effective listening skills that deliver against customer needs - Passion and motivation for overachieving against KPIs without compromising customer service. - Great at networking and building genuine and productive relationships. - Interest in and awareness of technology mobility within local area - Working collaboratively - Influencing and persuading - Delivery of results - Focusing on the customer - Strong communication skills (both written and spoken) in at least English and ideally Arabic/other languages.
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