Product Manager – Core Telco & Reliability, Yas App

Job Description Product Manager – Core Telco & Reliability, Yas App Reports to: Group Head of Product – Yas App Location: Dubai, UAE, with travel to markets as needed Contract type: Full-time | Permanent Role Purpose The Product Manager – Core Telco & Reliability is the guardian of the Yas App's telco foundation: onboarding, identity, compliance, usage, billing and support. This role ensures the app stays frictionless, compliant and reliable for every user, in every market, as the app's core utility. The Yas App is already live in Tanzania, Senegal, Comores and Togo, with Madagascar launching shortly — all ahead of this hire joining. The role starts in a steady-state, multi-market operating context, not a launch phase, and is expected to build and maintain a repeatable onboarding playbook ready to apply as the Group integrates further OpCos. This role works alongside the Project Manager – Services & Experience as one of two Core Product Managers reporting to the Group Head of Product, and supports the Head of Product operationally on QA and UAT coordination across markets. This role requires strong operational product management discipline, regulatory awareness across multiple markets, and the ability to keep a live, multi-country platform stable while it continues to evolve. Key Responsibilities 1. Onboarding - Own self-onboarding: guest mode, eSIM and physical SIM registration journeys - Own onboarding for newly integrated OpCos as the Group's footprint grows — maintain a repeatable onboarding playbook rather than a one-off launch process 2. Core Telco Services - Own recharges, bundles, subscriptions and DIY bundle journeys - Own SOS airtime/bundles and youth-segment offers within the app 3. Registration & Compliance - Own authentication, identity and universal ID flows - Own account hierarchy, including multi-MSISDN account management - Own KYC, consent and data-retention flows, ensuring compliance with local regulatory requirements in every live market 4. Usage & Consumption - Own real-time data, voice and SMS usage tracking - Own zero-rating policy implementation within the app 5. Device Financing - Own telco-related hardware financing journeys within the app 6. Platform Health - Set and maintain app technical health and performance standards - Monitor app availability and stability, and escalate systemic risks to the Head of Product 7. Billing & Charging - Own telco-specific billing flows and transaction history within the app 8. Support & Self-Help - Own the AI chatbot, FAQ content and trouble-ticket management experience within the app 9. QA & UAT Coordination - Coordinate UAT preparation and execution across markets, reporting to the Head of Product - Support the Head of Product's release-readiness and go/no-go process with market-level testing status - Flag defects, dependencies and market-specific readiness gaps ahead of each release window 10. Decision Rights and Accountability The PM – Core Telco & Reliability is accountable for: - Feature ownership and roadmap execution within the Core Telco vertical - User stories, acceptance criteria and backlog quality within their scope - UAT coordination and market-level release readiness reporting The Group Head of Product remains accountable for: - Group roadmap prioritisation and BRS/API quality gate sign-off - Final release go/no-go decisions Experience & Qualification Required - Master's degree in Business Administration, Information Systems, Computer Science, or a related discipline - 5+ years of experience in Product Management or Product Ownership, ideally in telecom, fintech, or a regulated digital-services environment. Strong experience in the management of an App is a key advantage. - Experience with KYC/compliance-driven product flows and multi-market regulatory requirements - Experience writing user stories, acceptance criteria, and managing a backlog in Jira or an equivalent tool - Experience coordinating UAT and release readiness across distributed teams - Comfortable operating across distributed engineering teams and multiple markets - Fluent English communication skills Preferred - Experience in telecom or fintech super-app environments - Experience integrating a new market or business unit into an existing digital platform - Exposure to African or emerging-market digital ecosystems - French language capability is advantageous

• Senior Platform Product Manager (Lending Core)

  Astra Tech · Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates