Job Description
Responsibilities - Manage and optimize delivery operations, including route planning, scheduling, and resource allocation - Ensure timely and efficient delivery of products to customers, meeting service level agreements (SLAs) and key performance indicators (KPIs) - Lead a team of delivery personnel, providing guidance, coaching, and development opportunities - Analyze and improve delivery processes, identifying opportunities for cost savings and efficiency gains - Collaborate with cross-functional teams, including customer service, sales, and logistics, to ensure seamless delivery experiences - Monitor and report on delivery performance metrics, including on-time delivery, order fulfillment, and customer satisfaction - Develop and implement contingency plans to mitigate delivery disruptions and ensure business continuity Requirements - Bachelor's degree in Logistics, Supply Chain Management, or related field - Minimum 5 years of experience in logistics or delivery management, preferably in a regional or senior role - Proven track record of improving delivery operations and customer satisfaction - Strong leadership, communication, and problem-solving skills - Ability to work in a fast-paced environment and adapt to changing priorities - Experience with transportation management systems (TMS) and logistics operations management systems (LMS)