Senior Associate / Assistant Manager, QSM (Internal Communications & Engagement))

If you have a flair for communications, enjoy engaging diverse stakeholders, and are passionate about community building, join Changi Airport Group's Quality Service Management (QSM) team. As the custodian of a diverse airport community comprising over 200 airport partners and 50,000 airport staff, QSM develops initiatives that foster engagement, strengthen culture, celebrate service excellence and build a strong sense of belonging across the airport ecosystem. As part of the team, you will work at the intersection of communications, stakeholder engagement and community-building. You will collaborate with operational stakeholders across the airport ecosystem to drive awareness, participation and alignment for airport-wide initiatives, while strengthening connections within the ONE Changi community. The role offers opportunities to contribute across a diverse range of workstreams, including internal communications, community engagement, staff recognition programmes, learning and development initiatives, and service excellence projects. Core Responsibilities Communications & Content Management - Work with operational line units to ensure airport-wide initiatives and projects are effectively communicated to the airport community. - For the purpose of community engagement, awareness and education, you will: - Plan, write and curate content across internal communication channels. - Work closely with the team's video content producer to develop storyboards, scripts and video content that support engagement and education efforts. - Ensure messaging is clear, relevant and consistent across platforms and aligned with organisational objectives. - Manage the content calendar for the ONE Changi App and all other admin related matters for the app. - Support the enhancement and ongoing development of the ONE Changi App, including vendor coordination and administrative support where required. Community Building & Engagement - Plan and deliver programmes that foster a strong sense of belonging, appreciation and connection across the airport workforce. - Organise staff engagement, recognition and appreciation initiatives, including awards ceremonies that celebrate contributions and service excellence. - Partner airport stakeholders to drive participation in engagement initiatives and strengthen the ONE Changi culture. Job Requirements - Degree in any discipline. - Relevant experience in communications, employee engagement, community management, service excellence, stakeholder engagement or related fields will be an advantage. - Strong writing and communication skills, with the ability to simplify and convey information clearly to diverse audiences. - Comfortable working with a wide range of stakeholders and building partnerships across different functions and organisations. - Organised, proactive and able to manage multiple projects and priorities in a dynamic environment. - Energetic and collaborative team player with strong interpersonal skills. - Proficient in Canva and Adobe Photoshop. - Experience in video production, filming and Adobe Premiere Pro will be an advantage.