Senior Support Engineer

About Clari5: Clari5 is a technology company that specializes in providing real-time intelligence and analytics solutions primarily for the banking and financial services sector. They use AI & ML to help organizations detect and prevent fraud, enhance customer engagement, and improve operational efficiency. Key features and functionalities of Clari5's offerings include: Fraud Detection and Prevention: Clari5's solutions use advanced algorithms to analyze transactions and user behavior in real time, identifying suspicious activities that may indicate fraudulent behavior. Customer Engagement: The platform helps banks and financial institutions understand customer behavior and preferences, enabling personalized product offerings and improving overall customer experience. Risk Management: Clari5 aids organizations in assessing and managing various risks, including credit and operational risks, by providing insights based on historical data and trends. Operational Efficiency: By automating repetitive tasks and streamlining processes, Clari5 helps organizations reduce costs and enhance productivity. Real-time Analytics: Clari5 provides real-time insights and analytics, allowing banks and financial institutions to make data-driven decisions promptly. Overall, Clari5 aims to empower businesses in the financial sector by providing them with the analytical tools and intelligence needed to thrive in a competitive and rapidly changing Environment. Role : Support Engineer – L2 Exp: 4- 7 yrs Intermediate level, handles complex cases independently and mentors junior team Members. Role & responsibilities: - Diagnose and resolve medium-complexity technical issues with minimal supervision. - Conduct in-depth troubleshooting, including server logs, database queries, and - application configurations. - Take ownership of incidents, ensuring proactive follow-up and resolution. - Actively prevent recurrence by contributing to preventive fixes. - Create detailed Knowledge Base (KB) articles, how-to guides, and process documentation. - Support the L1 team with mentoring and escalation assistance. - Coordinate effective client communication during downtime or planned maintenance. Technical Skills: - Strong knowledge of Linux/UNIX system administration, including service management. - Good working experience with web servers/application servers (Apache, Tomcat, JBoss). - Ability to write and execute structured SQL queries for troubleshooting. - Strong scripting ability (e.g., Shell, Python). - Experience using and configuring ticketing tools. Soft Skills: - Excellent communication, customer handling, and analytical thinking. - Ability to collaborate with cross-functional teams effectively. - Some exposure to client-side implementation or onsite experience. - Understanding of financial services or banking applications. - Education Bachelor’s Degree in Computer Science, Information Technology or equivalent. Additional Traits: - Strong customer orientation and problem-solving mindset. - High level of urgency and accountability. - Excellent written and verbal communication. - Ability to work in rotational shifts and handle on-call support. - Willingness to travel when required. - Fast learner with adaptability to new technologies.

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