Operations Manager - MOE

Position based in Fashion & WFJ Boutique, Mall of the Emirates. CONTEXT & ENVIRONMENT CHANEL continuously evolves in its search for perfection. In a demanding and constantly changing context, the Operations Manager is in charge of all the support and back-office activities (inventory, maintenance, aftersales, cash, admin and security) for the Fashion & Watches & Fine Jewelry Twin Boutique. Combining strong leadership, a strong team spirit, a passion for fashion and a strong analytical mind, he/she is contributing directly to optimize the results of the boutique in respect of the commercial strategy and the image of the house. Organized, curious and attentive, he/she works closely with his/her team and promotes collaboration and achievement of results to help make CHANEL the ultimate reference in luxury. KEY PARTNERS: Reporting to the Boutique Director, the Operations Manager has several key partners: Internally: Stock, Administration, Cash and Aftersales teams; Boutique Management, Fashion Advisors, Fashion & WFJ Boutiques in UAE; Store Planning. Externally: Security; Suppliers; Vendors; Other bodies in the Luxury Retail sector. IN THIS METIER, YOU ARE ENERGISED BY: Management of Back Office Team - Managing the Stock, Aftersales, Cash and Administration functions within the boutique. - Ensuring the team has a good understanding and deployment of the House’s strategy. - Managing and animating his/her team to foster collaboration and enthusiasm across roles and missions. - Motivating the team towards the achievement of their objectives via appraisals and follow-ups. - Defining the priority actions for your team’s development and monitoring them. - Being a support and a pro-active force to his/her team in the search for solutions and optimization of the organization. - Collaborating with the boutique management to align all the retail teams with CHANEL’s strategy. Piloting the Business - Being a strategic partner to the Boutique Director. - Analyzing sales and results of the boutique on a regular basis, ensuring positive progress towards the objective, proactively alerting on KPIs and suggesting action plans. - Supporting Boutique Management with the analysis of the KPIs for each business activity: monthly coverage, sell-through and slow sellers, and accompanying each category action plan with relevant feedback and data. - Carrying out specific studies necessary for Boutique Management and being a force of proposal on complementary analysis in connection with the business and strategy. - Working closely with the Boutique Management to facilitate buying decisions in collaboration with buying function in the Head Office through detailed analysis. - Supervising inventory management, preparing the annual inventory and optimizing regular inventory process alongside the Stock Manager. - Managing the Aftersales operations in an innovative way to ensure optimal client satisfaction in line with the CHANEL standards alongside the Aftersales Manager. - Ensuring appropriate scheduling of team members in line with legal and CHANEL requirements, and overseeing Police/Mall permits together with the Administration Supervisor. - Ensure that all cash procedures and guidelines are implemented and followed as per the standards with the support of the Cashier Manager. - Guaranteeing and setting up the necessary security devices and procedures for the boutique, goods and people. - Monitoring that boutique purchases remain within the allocated budget. Being an Ambassador of the Brand - Contributing to projects and sharing the CHANEL vision with the team. - Representing the CHANEL standards in front of external bodies as well as with key individuals in Mall Management. - Ensuring the boutique’s procedures and boutique Charter are implemented and respected. - Using Chanel Brand Image as a filter in decision making. KEY COMPETENCIES & REQUIREMENTS: - Natural leadership and strong managerial skills. - Guarantor of exemplarity, accuracy and detail-oriented mindset. - Ability to adapt to an ever-changing environment and lead with excellent interpersonal skills. - Passion for projects and is a strong project leader. - Organized, rigorous and reliable. - Perceives change as an opportunity and remains objective in the face of uncertainty. - Curious and innovative with strong analytical skills and results oriented. - Sensitive to the Fashion environment and its products. - Mastery of MS Excel and digital tools.