ETS (Electronic Trading Systems) Support Engineer

We are seeking a ETS (Electronic Trading system) Support Engineer to manage and maintain trading system operations. This is a hands-on technical role, primarily focused on ETS, with additional responsibilities in IT support, infrastructure, and application support as required to meet team demands. Key Responsibilities 1. Trading Systems Support - Provide support for trading platforms such as CQG, ATP, TTNG, and other related systems. - Manage system changes, migrations, implementations, and upgrades. - Support internal applications including Global Risk, Middle Office, and Back Office systems. - Deliver Dealer Desk support for complex trading and technical issues, including vendor coordination and escalation. - Participate in ad-hoc projects and initiatives related to trading applications. - Ensure all support procedures are well-documented and up to date. 2. Internal IT Support - Support Business Continuity Planning (BCP) for office systems. - Monitor application processes and ensure system stability. - Provide end-user support for desktops, OS, and business applications. - Manage user accounts, including domain and email setup. - Support phone systems and dealer turret systems. - Provide general support for internal applications and IT infrastructure. 3. New Account Setup & Maintenance - Liaise with Front Office on new client account setup requirements. - Configure client accounts on front-end trading platforms. - Troubleshoot and resolve account setup issues. - Prepare and distribute trading platform credentials to authorized users. - Maintain and update client account information promptly. - Ensure proper documentation for audit and record-keeping purposes. - Assist with administrative tasks and process improvements related to account setup. Requirements & Skills - Diploma or Bachelor’s degree in Computer Science or a related field. - Strong problem-solving skills with the ability to identify, troubleshoot, and escalate issues effectively. - Good communication skills with internal users, vendors, and IT teams. - Detail-oriented, responsible, and proactive with a positive attitude. - Able to work in a high-pressure, fast-paced trading environment. - Willing to work after hours or weekends when required. - Strong team player with flexibility to support multiple functions. - Basic knowledge of derivatives and FX trading. - Fundamental understanding of networking and operating systems.