IT Support Specialist / (Senior)

Company not disclosed

Jiddah, Makkah, Saudi Arabia
Salary not specified
Posted
Full-time
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Job Description

Description Job Purpose: Responsible for providing technical assistance and support to end-users within the designated Fakeeh Care entities. This role involves troubleshooting hardware, software, and networking issues, managing user accounts, and ensuring smooth day-to-day IT operations. Key Responsibilities And Duties - Provide first- and second-level technical support for hardware, software, and network issues. - Respond to service requests via phone, email, ticketing system, or in-person. - Troubleshoot and support desktop and laptop computers, mobile devices, printers, and other peripherals. - Install, configure, and maintain software, hardware, and system updates. - Assist in IT asset tracking, inventory management, and equipment setup. - Document technical issues and solutions in the service desk knowledge base. - Escalate complex issues to senior IT staff or specialized teams as needed. - Assist with onboarding and offboarding tasks, including hardware deployment and account setup. - Continuously monitor the performance and availability of systems and networks to ensure efficient and effective operation. - Plan, test, and implement upgrades for information systems. - Integrate new software applications into existing systems. - Oversee and supervise system administrators, coordinating with different entities to ensure seamless operations. - Ensure new applications are integrated and deployed efficiently across the business. - Maintain up-to-date technical documentation, ensuring it is organized and accessible for future reference. - Develop and implement backup and disaster recovery procedures to safeguard data and systems. - Develop procedures to maintain security and protect systems from unauthorized use, natural disasters, and user abuse. - Develop tools, procedures, and training sessions for Operations, Client Support, and Systems Development staff to assist with their work. - Install, configure, and maintain servers and data storage systems. - Mentor team members and educate users on system administration best practices. - Stay updated with emerging technologies and best practices in system administration to ensure continuous improvement. - Other duties as assigned within the scope of the job. Requirements - Experience: IT Specialist: 0–2 years of experience in IT support or application support in a healthcare setting. Senior IT Specialist: Minimum of 3 years of experience in IT support or application support in a healthcare setting. - Education: Bachelor’s degree in Information Technology, Computer Science, or related field. - Language: Excellent command of oral and written English and prefer Arabic. - Licenses / Certifications: Preferred certifications: CompTIA A+, HDI-SCA, CHAMP, CITAM, Microsoft Certified: Modern Desktop Administrator Associate, PMP, ITIL.

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