F&B Guest Ambassador

Key Responsibilities: - Welcome, acknowledge, and professionally engage with guests, creating a warm and personalized arrival experience. - Manage reservations, walk-ins, waiting lists, table allocations, and seating arrangements efficiently. - Escort guests to their tables and ensure all guest preferences, VIP details, and special occasions are communicated to the team. - Maintain strong knowledge of menus, promotions, outlet concepts, operating hours, and hotel facilities to confidently assist guests. - Proactively anticipate guest needs, handle requests and feedback, and ensure appropriate follow-up. - Coordinate closely with F&B and other hotel departments to ensure a seamless and consistent guest experience. - Support the Restaurant Manager with daily operations and guest flow. - Maintain impeccable grooming, presentation, cleanliness, and compliance with luxury hotel service standards at all times. Candidate Requirements: - Previous experience as a Hostess, Senior Hostess, Guest Relations, Guest Ambassador, or similar role within a 5-star hotel or luxury restaurant. - Excellent communication and interpersonal skills, with a confident and welcoming personality. - Strong knowledge of restaurant reservations, seating procedures, and guest relations. - Passion for delivering personalized service and creating memorable guest experiences. - Excellent organizational skills, attention to detail, and ability to manage multiple priorities. - Strong problem-solving and complaint-handling skills with a professional and composed approach. - Good command of English; additional languages are an advantage. - Flexible and able to work shifts, weekends, and public holidays in a fast-paced luxury hospitality environment.

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