Manager Wholesale Voice & Messaging

Key Accountabilities - P&L: Contribute to achieve revenue targets, margin, cost and quality KPI’s for existing and new businesses. Improve profitability by negotiating for lower cost agreements to reduce cost. - Roaming Agreements: Manage approx. 250 Preferred Roaming Agreements with roaming partners globally. - Knowledge Base: Expert in all commercial and operational aspects of existing Wholesale Voice, Roaming and Messaging businesses. - New Business Development (from non-core businesses): Contribute in growth and activities in areas of messaging, satellite, M2M, IoT, IoV, access numbers, voice, 5G Monetization, existing & new roaming services like VolTE. - Business Operations & Business Continuity: Manage all aspects of stakeholder management & business (Internal & external) - like commercial negotiations; business case approvals; writing agreements, reviewing & approvals; quality management; deal fulfillment; steering of roaming oversight; voice traffic routing oversight; order to delivery management etc. - Product Launch: Participate in launch process for products, services, network interconnecting, testing, etc. - Partner Performance & Relationship Management: Manage partner performance for assigned partners. Maintain strong business relationships with respective counter parts and senior management to enhance cooperation with partners for business growth. - Data Analytics & Decision Support: Monitor market trends, competitor activities & conduct analytics related to traffic, profitability analysis; roaming steering effectiveness analysis; revenue trend forecasting; and data-driven commercial decision making. - Global Wholesale Events: Represent EITC in Global Wholesale Events like ITW, PTC, WAS, Capacity etc - Systems & Tools: Expert knowledge on well-known wholesale business management systems like, CSG, Mobileum, Syniverse, Nextgen, Sharepoint etc. - Risk Management & Compliance: Ensure adherence to risk management framework & requirements and compliance to processes and governance. - Partner Profile: The partners are Large Enterprise Customers like:- Mobile Network Operators (MNO’s) like Etisalat Group, Saudi Telecom Company (STC), Ooredoo Group, AT&T, Verizon, Vodafone Group, Orange Group, Airtel Group, Hutchison Group, Telefonica Group, China Mobile, China Telecom etc. - Mobile Virtual Network Operators (MVNO’s) like Virgin, Lycamoble, 1Global etc. - Mobile Virtual Network Enabler (MVNE’s) like Transatel, Webbing etc. - Wholesale Messaging Aggregators like SAP, Twilio, GMS, Routemobile, Tanla etc. - Wholesale Voice Carriers like Tata Canada, Vodafone Carrier Services (VCS), Belgacom International Carrier Services (BICS), Telecom Italia Sparkle (TIS), Telenor Global Services (TGS) etc. - Cloud Service Providers / OTT’s like Microsoft, Google, Avaya, CISCO etc. Qualifications, Experience And Skills - Minimum Bachelor degree in Business Administration or Business Marketing, or Engineering or equivalent relevant professional experience. - Minimum 5-7 years of experience in Wholesale Mobility Business. - Strong ability to identify and develop new business, revenue and margin opportunities. - Expert commercial and technical knowledge of Wholesale Voice, Roaming and Messaging businesses. - Knowledge of emerging wholesale services, including IoV, M2M, global travel eSIM, satellite, access numbers, 5G, VoLTE and Steering of Roaming. - Strong commercial negotiation skills & track record of maintaining relationships with large customers and business partners. - Ability to analyse traffic, revenue, profitability and partner-performance information. - Knowledge of wholesale business-management systems such as CSG, Mobileum, Syniverse, Nextgen and SharePoint. - Fluent English with excellent written and verbal communication skills. - Excellent presentation, stakeholder-management and commercial communication skills.