Customer Helpdesk Specialist.SC - Replenishment - West (1)

Job Description Job Purpose : Helping internal customers by being the link between them and the different supply chain functions (i.e. planning and logistics). Prepare analysis of stock situation to take decisions on Overstock, Damaged & Expiry. Prepare stores pre-issues and execute them in the system.   Key Accountabilities : - Coordinate and communicate between stores and supply chain functions to ensure timely resolution of operational issues and seamless service delivery. - Analyze stock levels, overstock, damaged, and expired items to support data-driven decisions that minimize losses and improve inventory efficiency. - Prepare and execute store pre-issues and stock adjustments in the system to ensure accurate inventory records and smooth operational flow. - Respond to internal customer inquiries and requests related to supply chain operations to ensure prompt assistance and high satisfaction levels. - Monitor and report recurring store issues and bottlenecks to support continuous improvement in logistics and planning processes. - Collaborate with the logistics, planning, and inventory control teams to ensure timely stock movements, replenishments, and corrective actions. - Maintain accurate documentation and records of store requests, stock adjustments, and issue resolutions to ensure traceability and compliance with internal procedures. - Identify and escalate critical operational challenges to ensure timely intervention and avoid business disruptions. - Support system updates and process improvements within the helpdesk function to enhance efficiency, accuracy, and user experience for internal stakeholders. Skills Description Education - Bachelor’s degree in business administration, management, industrial engineering, or related field with equivalent experience. Experience, Skills & Competencies - 2-5 years business-related experience. - Ability to lead cross-functionally. - Ability to supervise a team. - Analytical and organizational skills. - Details oriented & extreme accuracy is needed. - Alertness to data changes. - Manage the workload and meet the deadlines. - Strong computer skills, including Microsoft Office. - Advanced Communication skills. - Language (both English and Arabic). Applicable for Special Needs (Yes/ No) No