Door Attendant

Job Description We are currently looking for dynamic, and self-motivated Front Office professionals who want to move their careers forward. This position is based at Park Rotana & Park Arjaan Hotel Abu Dhabi. As a Door Attendant you are responsible to provide professional and customer focused service to our guests, ensuring their every visit will become a memorable one, and your role will include key responsibilities such as- - Offer consistently professional, friendly, warm and engaging service - Ensure guests are greeted appropriately upon arrival in a warm manner - Open car doors for arriving and departing guests and escort them to the lobby - Control all guest car keys and ensure that cars are delivered within 10 minutes upon guest request - Forward all guest complaints or problems to the manager on duty - Ensure that an effective handover is made between duty shifts - Demonstrate a complete understanding of the hotel’s policies and procedures and service standards and have full knowledge of the hotel facilities and happenings at all times - Establish, promote and maintain good public relation while meeting or exceeding guest expectations Skills Education, Qualifications & Experiences You must ideally have a vocational training within hospitality with preferable previous experiences in the Concierge Department within a hotel. Excellent written and verbal English communication skills, along with strong interpersonal abilities are essentials. Computer Knowledge and additional language skills are an advantage. Knowledge & Competencies The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ individual with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies- Understanding the Job Taking Responsibility Recognizing Differences Customer Focus Customer Focus Adaptability Teamwork